Spring 2025 Resettlement Casework Intern
Assist case managers with resettlement services
Overview
Assist case managers with resettlement services
You have:
- Excellent communication and writing skills
- Organized with attention to detail
- Able to work independently and under pressure
- An interest in international and refugee issues
- Creativity and initiative to follow through on projects
- Strong desire to help people and enthusiasm for working in a multi-cultural setting
- Computer literacy – preferably with PC systems
- A car/driver’s license is beneficial
RESPONSIBILITIES: The Resettlement Casework Intern will assist case managers with the following tasks:
- Working with IRC Case Management team to complete core resettlement services
- Assisting with quality assurance (QA) process, scanning, and uploading documents
- Assisting clients in completing change of address forms (AR-11)
- Providing transportation from/to appointments, and grocery shopping
- Conducting wellness checks with clients
- Dropping off important documentation to client homes
- Providing general administrative support such as case notes and documentation
- Assisting with client walk-in days and screening clients
- Connecting refugees with the medical providers
- Other duties as assigned
Qualifications REQUIREMENTS:
- Excellent communication and writing skills
- Organized with attention to detail
- Able to work independently and under pressure
- An interest in international and refugee issues
- Creativity and initiative to follow through on projects
- Strong desire to help people and enthusiasm for working in a multi-cultural setting
- Computer literacy – preferably with PC systems
- A car/driver’s license is beneficial
- Submit intern hours on volunteer dashboard
This will be an in-person role.
This position will report to the Casework Supervisor.
Potential interview questions
| Can you describe a time when you had to communicate effectively in a challenging situation? | The interviewer is assessing your communication skills and ability to handle pressure. | Provide a clear example that showcases your communication skills and how you managed the situation. |
| How do you prioritize your tasks during high-pressure situations? | This question aims to understand your organizational abilities and how you handle time management. | Pro members can see the explanation. |
| What motivates you to work in refugee services? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you had to work independently. How did you ensure you met your goals? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an instance where you had to help someone from a different cultural background? | Pro members can see the explanation. | Pro members can see the explanation. |