Sponsorship Operations Facilitator

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

Major Responsibilities:

• Perform timely sponsor mails entry into HORIZON-HOPE, dispatch correspondences per Cluster and ensure they are timely sent to their respective locations on time;
• Provide guidance and coaching to SPPOs and SBOs for high correspondences quality processing
• Key in e-letter mails from sponsors in Horizon-HOPE and follow up with field Offices for timely response
• Monitor compliance with Sponsorship standards on sponsor mails.
• In collaboration with the Sponsorship Manager, track sponsor visit communications and reports to ensure compliance with sponsorship standards.
• Lead quality review of all Child Expression Worksheets, Sponsor Letters, Introductory Letters, Electronic Letters as required by GC/NO
• Prepare synthesized and analyzed, monthly reports on the status of sponsor-child mails
• Prepare payment details for the costs or expenses as regard to Sponsor letter and parcels

Sponsorship Management in Emergency context:

• · Follow up on a daily basis the performance status in correspondences management in affected APs by emergency and submit Interim report to the Sponsorship Manager
• · Provide periodical updates on Sponsorship Correspondences to the Sponsorship Manager until end of Emergency.
• Participate in the development of NO guidance in regard to Sponsorship correspondences management in the changed context

PROFILE: Core Capabilities:

Must have a bachelor degree in English Language and Literature or equivalent.

Competencies

• Ability to work in a very organized manner;
• Requires excellent organizational and management skills;
• Good planning and coordination skills;
• Good computer skills (Ms Word, Ms Excel, Internet, etc);
• Ability to exhibit exemplary lifestyle as per World Vision values and as interpreted in Burundi cultural context;
• Ability to think objectively;
• Requires good interpersonal, written and verbal communication skills in French, English and Kirundi;
• Work under minimum supervision

Applicant Types Accepted:

Local Applicants Only