Specialist, Virtual Collaboration, e-Learning, Multimedia and Communication

Contract

This is a P-1 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 1 years of experience, depending on education.

Salary

The salary for this job should be between 64,660 USD and 89,361 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVE OF THE OFFICE/DEPARTMENT

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The primary objective of the Department of Health Systems and Services (HSS) is to strengthen health systems based on Primary Health Care, supporting universal access to health and universal health coverage. Its work encompasses the following areas: strengthening of health systems stewardship and governance to achieve universal access to health and address the social determinants of health, including social protection in health; strengthening of regulatory frameworks and financial protection for progressive realization of the right to health; organizing people-centered, integrated health service delivery; promoting access to and rational use of quality, safe, and effective health technologies; health policies, and technical cooperation; and developing human resources for health.

DESCRIPTION OF DUTIES

Under the general supervision of the Unit Chief, Human Resources for Health (HSS/HR) and the direct supervision of the Advisor, Human Resources for Health (HSS/HR), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

1. Design, update and manage the main portal of the VCPH, its different virtual classrooms and other multiple sites, using free and open systems and in accordance with the ITS policies of the Organization; establish and maintain communication and provide training and technical assistance to the teams responsible for the portals of the country nodes;
2. Provide technical support in the design and assembly of multimedia materials for virtual courses and work collaboratively with technical experts, universities or collaborating centers involved in the development of the courses;
3. Coordinate all video recording, editing, and assembly processes, as well as keep the VCPH YouTube channel updated and organized, following institutional policy; prepare guidelines, terms of reference in contracting processes for video production companies;
4. Manage the selection and use of systems for videoconferencing services used for webinars, lectures, and meetings, within VCPH classrooms, considering criteria of cost, effectiveness, compatibility with VCPH classrooms, capacity for registration and certification of participants;
5. Coordinate face-to-face and virtual activities for the training of tutors and the orientation with the Virtual Campus platforms;
6. Manage the accounts of communication services, marketing channels, and social networks in coordination with the Communications Department;
7. Work on the development of positioning strategies for the Campus and its courses; analyze the movement and visits to the VCPH portals, using different types of search engines and other resources;
8. Recommend the introduction of new e-learning multimedia products, software, and systems to optimize and keep updated the VCPH;
9. Coordinate the operation of the VCPH Help Desk and guarantee the operation of the system; prepare regular reports that allow decisions to be made to optimize user enrollment processes and report difficulties in navigating courses;
10. Recommend, test, and customize new plugins and themes for Drupal and Moodle for website optimization, visualization, and better customer experience;
11. Carry out quality control, testing the navigation and visualization of the Campus courses and making recommendations for new designs;
12. Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education****:

Essential: A bachelor’s degree in communication, advertising, marketing, digital production, virtual education or in any other field related to the functions of the post, from a recognized university.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.

Experience****:

Essential: Three years of combined national and international experience in E-learning, multimedia design, LMS and CMS management.

Desirable: Experience in manage LMS and CMS platforms. Proven experience as a webmaster or Web Developer.

SKILLS****:

PAHO Competencies:

• Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
• Teamwork: Collaborate and cooperate with others. - Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds rapport; helps others when asked; accepts joint responsibility for the teams’ successes and shortcomings. Identifies conflicts in a timely manner and addresses them as necessary; understands issues from the perspective of others; does not interpret/ attribute conflicts to cultural, geographical or gender issues.
• Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
• Communication: Express oneself clearly when speaking/Write effectively/Listen/Shares knowledge - Quality and quantity of communication targeted at audience. Listens attentively and does not interrupt other speakers. Adapts communication style and written content to ensure they are appropriately and accurately understood by the audience (e.g., power-point presentations, communication strategies, implementation plans). Shares information openly with colleagues and transfers knowledge, as needed.
• Knowing and managing yourself: Manages stress/Invite feedback/Continuously learn - Remains productive even in an environment where information or direction is not available, and when facing challenges; recovers quickly from setbacks, where necessary. Manages stress positively; remains positive and productive even under pressure; does not transfer stress to others. Seeks feedback to improve knowledge and performance; shows self- awareness when seeking and receiving feedback; uses feedback to improve own performance. Seeks informal and/or formal learning opportunities for personal and professional development; systematically learns new competencies and skills useful for job; takes advantage of learning opportunities to fill competencies and skill gaps.
• Producing Results: Deliver quality results/Take responsibility - Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently. Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.
• Moving forward in a changing environment: Propose change/Adapt to change - Suggests and articulates effective and efficient proposals for change as needed when new circumstances arise. Quickly and effectively adapts own work approach in response to new demands and changing priorities. Is open to new ideas, approaches and working methods; adjusts own approach to embrace change initiatives.

Technical Expertise:

• Extensive knowledge of multimedia edition and design software programs and services, such as graphic, audio, animation, video edition and design tools.
• Knowledge and skills in web design, web standards, maintainance, update, configuration and troubleshooting.
• Knowledge in instructional design, education, digital learning, multimedia and website development.
• Theoretical and practical knowledge of Content Management Systems (CMS) and Learning Management Systems (LMS) especially Moodle and Drupal.
• Theorical and practical knowledge in strategic use of social networks, especially with google analytics.
• Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents related to VCPH activities for consideration at the highest levels of the Organization.
• Ability to integrate managerial and administrative inputs into recommendations for decision-making process; ability to work independently and to manage multiple assignments simultaneously in a complex organizational environment.

Languages:

Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT Skills:

Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office Word, Excel, PowerPoint and Outlook. Theoretical and practical knowledge of hardware platforms, operational systems (Windows, MacOS, Linux, Unix), e-learning authoring software (Articulate Storyline, Rise, iSpring, Captivate), video editing software programs (iMovie, Final Cut Pro), graphics editor and design program (Illustrator, Photoshop), digital audio workstation (Audition), web development technologies (Browsers, HTML & CSS, Data formats) and video teleconferencing service (Teams, WebEx, Zoom). Practical knowledge to edit and assemble in different CMS and LMS. Experience as an editor in Moodle and Drupal.

REMUNERATION

Monthly Salary****: (Net of taxes)

USD$3,210.25 (Salary non-negotiable)

Post Adjustment****:

USD$1,316.20 - This amount is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

ADDITIONAL INFORMATION

• This vacancy notice may be used to identify candidates to fill other similar short-term professional positions, at the same grade level.
• Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this position as a form of screening.
• The post description is the official documentation for organization purposes.
• Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.
• For information on PAHO please visit: http://www.paho.org
• PAHO/WHO is committed to workforce diversity.
• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.
• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.
• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.
• PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are encouraged.

All applicants are required to complete an on-line profile to be considered for this post.