Specialist, Public Sector Services
Manage data and provide operational support for public sector services
This opening expired 1 year ago.
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Overview
Manage data and provide operational support for public sector services
You have:
- Bachelor's degree (or equivalent) in hospitality, business administration, strategy management or a similar field
- 3 years’ relevant professional experience with a track record in operations management, project management or process implementation, along with related technological skills
- Fluent English skills
- Experience working with Salesforce
- Advanced skills in MS Excel and other Office365 tools
- Fluency in other UN languages
- Customer service or support experience
Specialist, Public Sector Services
The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.
Why we are recruiting
The Centre for Regions, Trade and Geopolitics (CRTG) is responsible for building the Forum’s leadership position in (informal) global diplomacy, humanitarian affairs and regional strategies. It is also accountable for all regional activities and for coordinating and curating the international organization and government communities, which include heads of state and government, heads of international organizations, cabinet ministers and other government officials.
Within CRTG is the Public Sector Operations team, which provides central support to the centre’s 40+ team members who in turn manage the Forum’s direct engagement with governments and international organizations. Public Sector Operations acts as a hub, connecting regional team members with key stakeholders, both internally and externally and manages the operations aspects, including process design & administration, software & tools, knowledge bases, and data, among others.
The Public Sector Services team acts as a data champion for the Centre and is a dedicated support to the engagement teams to ensure that our database is maintained up to date and to the highest standards.
The role could also include support elements of all other operational aspects that the Public Sector Operations broader team manages, including the invitation process to our events.
Main responsibilities
- Handle, update and maintain our internal database (on Salesforce), including sensitive data
- Coordinate with the editing team to ensure UN standards in all aspects of our accounts’ data
- Keep our public figures relationship management system up to date in line with development in relevant countries
- Manage the case system supporting this service
- Create reporting and monitoring tools to scale up support capabilities
- Coordinate operations as required, including for instance our events transportation system for public figures
- Support the event invitation process
- Gather feedback and identify bottlenecks on our operational processes
The successful candidate will be assessed on
- Team spirit, flexibility, service-mindedness, and commitment to the collective output of team effort
- Attention to detail
- Outstanding interpersonal skills, emotional intelligence, resilience
- Ability to work well within a team, yet autonomous and organized
- Ability to function in an unpredictable and changeable environment
- Ability to quickly learn and then effectively convey a large amount of information to team members
- Analytical and robust critical thinking
Preferred requirements and experience
- Bachelor's degree (or equivalent) in hospitality, business administration, strategy management or a similar field
- 3 years’ relevant professional experience with a track record in operations management, project management or process implementation, along with related technological skills
- Fluent English skills
- Candidates with the following characteristics will be prioritized:
- Experience working with Salesforce
- Advanced skills in MS Excel and other Office365 tools
- Fluency in other UN languages
- Customer service or support experience
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
Potential interview questions
| Can you describe a time when you had to manage sensitive data? | This question assesses your experience and comfort level with handling sensitive information, which is crucial for this role. | Provide a specific example, detailing the context, your actions, and the outcome. |
| Tell me about a successful project you managed and the steps you took to ensure its success. | The interviewer seeks to gauge your project management skills and understanding of key success factors. | Pro members can see the explanation. |
| How do you prioritize tasks in a fast-paced, unpredictable environment? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to maintain strong relationships with key stakeholders? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you handled a bottleneck in an operational process? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
weforum.org
