IT & Telecom

Overview

Drive customer success strategy and enhance user experience

You have:

• Bachelor's degree and intellectual curiosity
• 3+ years of experience in Customer Success, preferably in SAAS business
• 3+ years of experience with large scale solution adoption projects in the B2B and B2C space
• 2+ years hands-on experience with eLearning platforms, preferably with Moodle
• 2+ years of experience with customer advocacy programs
• Proven experience with uncovering hidden information from large data sets by working with data visualization tools like Tableau or SAP Analytics Cloud
• Knowledge of or experience in international cooperation/international relations
• Fluency in English and proficiency in one of the following languages: French, Spanish, Arabic. German skills would be an asset

Contract

This is a GIZ - Inlandsmitarbeiter/-in contract. More about GIZ - Inlandsmitarbeiter/-in contracts.

Job description

Are you eager to combine your advanced Customer Success Management skills with having a tangible positive impact and improving people’s lives? Then look no further - this is your dream job!

Our vision at atingi is a world in which digital learning is inclusive, accessible, relevant, safe, and secure for all. In developing and emerging countries, access to lifelong learning opportunities is scarce and remains a challenge, especially for disadvantaged groups with diverse educational backgrounds. To address this gap, GIZ is implementing the atingi platform, a Moodle based, open-source Learning Management System. The project is funded by the German Federal Ministry for Economic Cooperation and Development, BMZ.

For our team in Bonn, Germany, we are looking for an experienced team member to help ensure that our users - learners and GIZ internal and external course publishers – get the most value out atingi. In this important, cross-functional role you will be part of a huge growth opportunity and can expect to work with members within Marketing, Partner Management and Product Management, along of course with our partners and their projects worldwide

Your tasks

• Scale and drive our customer success strategy and methodology
• Manage a portfolio of partners and their projects and support them in every step along their journey, making every moment of truth a delightful experience, from onboarding to publishing and success monitoring
• Provide support to our learners in our partner countries
• Serve as the primary point of escalation when issues arise for our users, troubleshoot and ensure a quick resolution
• Be the voice of the customer, by collecting product feedback and influencing the product roadmap as well as the go-to-market strategy
• Manage and own key aspects of customer advocacy such as NPS and Success Stories
• Be key to evolving atingi’s CS organisation – a GIZ first – into a CS philosophy: for the whole atingi team and for other digital transformation projects
• Develop a deep understanding of the political setting, purpose and goals of our project, in particular concerning the BMZ and GIZ

Your profile

• Bachelor’s degree and intellectual curiosity
• 3+ years of experience in Customer Success, preferably in SAAS business
• 3+ years of experience with large scale solution adoption projects in the B2B and B2C space
• 2+ years hands-on experience with eLearning platforms, preferably with Moodle
• 2+ years of experience with customer advocacy programs
• Proven experience with uncovering hidden information from large data sets by working with data visualization tools like Tableau or SAP Analytics Cloud
• Knowledge of or experience in international cooperation/international relations
• Fluency in English and proficiency in one of the following languages: French, Spanish, Arabic. German skills would be an asset

Location information

Notes

This position is suited to a full or a part-time position.

The willingness for frequent business trips is required.

The willingness to work reciprocally abroad and in Germany is required.

Please understand, that we can only accept and process applications via our E-recruiting system. Following the confirmation of your successful application, kindly check your spam / junk mail folder on a regular basis, since some provider classify emails from our recruiting system as spam.

About us

Your professional and personal development is important to us. At GIZ, you will be offered global work opportunities and an atmosphere that is characterised by diversity, respect and genuine equal opportunities. Gender equality promotion is a matter of course for us. Our benefits are also impressive in terms of work-life balance and family friendliness. Flexible working hours that fit your life situation are an integral part of our corporate culture.

GIZ is a signatory of the Diversity Charter. Recognition, appreciation and inclusion of diversity in the company are important to us. All employees shall be valued - regardless of gender and gender identity, nationality, ethnic origin, religion or belief, disability, age or sexual orientation.

GIZ would like to increase the proportion of employees with disability, both in Germany and abroad. Applications from persons with disabilities are most welcome.

Contact

HR-Services Client Portal +49 6196/79-3200 [email protected]

Apply now

Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: jobs.giz.de