Specialist in User Support (Axis 3)
Contract
This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.
The project “Strengthening and monitoring innovation actions and improvement of the penal and socio-educational systems, in line with national and international human rights principles and guidelines” aims to work on the development of innovative methodologies and actions with a focus on reestablishing regular and adequate functioning of the prison and socio-educational system and produce subsidies to strengthen the monitoring and inspection of official interventions in these systems, in line with national and international human rights principles and guidelines. In particular, The project works to provide the National Council of Justice (CNJ) with tools to: (i) promote the development of mandates and capabilities (constitutional, conventional and legal) of the Judiciary to overcome bottlenecks and obstacles that hinder individual performance and better collective action by magistrates in the criminal and socio-educational systems, notably to protect the positions of more vulnerable populations, and (ii) action to enable full and complete compliance with the decision (on the merits) handed down by the Federal Supreme Court in the Arguição de Descumprimento de Preceito Fundamental (ADPF) 347, which consolidated the understanding regarding the existence of an unconstitutional state of affairs in Brazilian prisons and determined the agreement and monitoring of a national plan and state and district plans aimed at overcoming a situation of structural disarray and massive and systematic violation of fundamental rights, which prevents the implementation of the grammar and programs of principles present in the Federal Constitution, in the International Human Rights Treaties and in ordinary Legislation.
To achieve these objectives, the project is organized into 6 axes, which correspond to the intermediate results expected for the project: 1 - Implementation, strengthening and monitoring/evaluation of actions that guarantee the regular functioning of the penal system 2 - Implementation, strengthening and monitoring/evaluation of actions that guarantee the regular functioning of the socio-educational system 3 - Improvement and quantitative and qualitative increase in the collection and production of data from the penal and socio-educational systems, 4 - Improvement, strengthening and monitoring of care strategies for the most vulnerable populations in interface with the penal and socio-educational systems 5 - Technical assistance to the CNJ for advocacy with 1st and 2nd degree magistracy, through the creation of awareness and communication channels, dissemination of content, education, training, interaction strategies, dialogue and other actions that allow better instrumentalization of the information of the performance options of Brazilian judges, enabling them to act more comprehensively towards the population and its inequalities 6 - Efficient management and knowledge management of the project carried out.
The UN Volunteer Specialist in User Support will be under the supervision of the Axis 3 Technical Coordinator and will be responsible for providing technical support to those involved on the elements related to the operation of the Civil Identification Flow and Issuance of Documents throughout the National territory, conducting and solving the generated technical calls, following the execution of the service levels and monitoring of actions foreseen in the operationalization of the Flow(s), collaborating to the fulfilment of the established schedule and the quality of the deliveries carried out until the finalization and call solution. They will work in close articulation with the CNJ and UNDP teams.
To achieve this objective, the following indicative activities are planned:
• Validate technical calls and monitor the entire process until completion with the customer. • Record the progress of the technical call. • Propose alternative and suitable solutions for the needs of evolution of support systematics. • Act collaboratively with the CNJ and UNDP team in the development and solution of problems arising from the use of software and biometric kits for knowledge dissemination. • Active documentation of the activities. • Participation in internal meetings and with other stakeholders. • Perform other tasks, as required by the designated supervisor.
• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management
• Information Technology. (required) • Experience with customer/user service. (required)
The assignment will be in Brasília, the Federal capital of Brazil and seat of government of the Federal District. Brasilia is a family duty station and classified A (hardship). The living conditions in Brasilia are good as well as the access to health services. The accommodation facilities are in general good, and the choice is wide. As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging their own housing and other living essentials. National UN Volunteers are part of the malicious insurance plan. Brazil is security level 3 (moderate). United Nations Department of Safety and Security UNDSS Brazil advises to exercise a high degree of caution in Brazil due to high levels of serious and violent crime, particularly in major cities. Violent crime as muggings, armed robbery, kidnappings, and sexual assault, is very high. Avoid shanty towns (favelas) in the big cities and if you are attacked or robbed, do not resist. Demonstrations can occur at any time and may turn violent with little or no warning. All United Nations personnel must scrupulously comply with UNDSS procedures and recommendations during their assignment in Brazil. For missions in rural areas or indigenous reservations, special procedures may apply; UN personnel should consult with the local DSS office in advance.
Information on entitlements at the duty station is available at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos.
Added 3 hours ago
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Updated 3 hours ago
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Source:
unv.org
