Specialist, Audio Visual and Telecommunications
Join the Forum to enhance AV and telecommunications operations for events and daily activities.
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Overview
Join the Forum to enhance AV and telecommunications operations for events and daily activities.
You have:
- 3–5 years of relevant full-time professional experience in audio-visual systems management, telecommunication support, or related technical roles
- Experience with audio-visual equipment in corporate or event environments (e.g., Crestron, AnalogWay, Digital signage)
- Strong knowledge of UCC technologies (Zoom, telecom, videoconferencing)
- Excellent written and verbal communication skills in English and French
- Advanced proficiency in Excel and other MS Office applications
- Ability to multi-task and operate effectively with high energy and flexibility in a fast-paced, evolving environment
- Strong service orientation, stress management, and collaborative mindset
- Capacity to innovate, apply critical thinking, and work against tight deadlines
The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.
The Forum engages the foremost political, business, and other leaders of society to shape global, regional, and industry agendas.
Why we are recruiting
The Audio Visual (AV) and Telecommunication team plays a vital role in ensuring the smooth delivery of meetings, events, and daily operations at the Forum’s headquarters in Geneva. This includes managing and maintaining the organization’s AV and telecommunication infrastructure, ensuring that staff and partners can operate seamlessly across multiple meeting spaces, platforms, and technologies.
As the organization continues to expand its meeting capabilities – both onsite and virtual – we are seeking an Audio Visual and Telecommunication Specialist to strengthen operational support, ensure business continuity, and enhance the user experience for our staff, members, and external guests. This role will be key in delivering high-quality AV services, managing the mobile telecommunication fleet, and providing expert support across events and daily activities.
Reporting Lines & Interactions
This position is based in the Forum’s Geneva office and reports to the Lead Audio Visual.
Internally, the Specialist works with all Forum employees and collaborates closely with Hospitality, General Services, IT teams, and other internal stakeholders.
Externally, the role engages with vendors, technology providers, and other service partners to ensure the optimal performance of AV and telecommunication systems.
Breakdown of Main Responsibilities & Deliverables
Management of AV facilities and business continuity (20%)
- Monitor AV facilities (dashboards, issue logging, escalation)
- Carry out punctual and scheduled infrastructure maintenance
- Provide short-term solutions to resolve issues whenever possible
AV support for daily activities and events (40%)
- Provide end-user support for meeting room AV facilities
- Monitor support mailboxes and log issues
- Escalate video conferencing platform issues as needed
Telecommunication fleet management (20%)
- Provide second-level support and monitor tickets
- Maintain accurate inventory management
- Develop and deploy new features
- Deliver end-user training and produce support materials
Other responsibilities (20%)
- Support the workspace management platform (Engage)
- Manage video conferencing platforms (Zoom)
- Identify process improvement opportunities
- Contribute to statistics dashboards (e.g., meeting room usage, mobile phone usage, heavy user listings)
Preferred Requirements and Experience
- 3–5 years of relevant full-time professional experience in audio-visual systems management, telecommunication support, or related technical roles
- Experience with audio-visual equipment in corporate or event environments (e.g., Crestron, AnalogWay, Digital signage)
- Strong knowledge of UCC technologies (Zoom, telecom, videoconferencing)
- Excellent written and verbal communication skills in English and French
- Advanced proficiency in Excel and other MS Office applications
- Ability to multi-task and operate effectively with high energy and flexibility in a fast-paced, evolving environment
- Strong service orientation, stress management, and collaborative mindset
- Capacity to innovate, apply critical thinking, and work against tight deadlines
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
Potential interview questions
| Can you describe a time when you had to manage a technical issue during an event? | This question assesses your problem-solving skills in a high-pressure environment. | Discuss the issue, how you identified it, and the steps you took to resolve it. |
| How do you prioritize your tasks when supporting multiple events simultaneously? | This question evaluates your multitasking abilities and organizational skills. | Pro members can see the explanation. |
| What experience do you have with audiovisual equipment, and how did you troubleshoot a problem? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you had to provide training or support to end-users. How did you ensure their understanding? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you stay updated on the latest trends and technologies in audiovisual and telecommunication systems? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of a challenging project you managed? What was your approach? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you employ to ensure customer satisfaction while providing technical support? | Pro members can see the explanation. | Pro members can see the explanation. |
| How have you implemented process improvements in your previous roles? Can you provide an example? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 8 months ago
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Source:
weforum.org
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