Software Expert

Contract

This is a UNV National Expert contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Expert contracts.

The mobile and web-based application initiative has been implemented by the Ministry of Health (MoH) since 2018 and has grown rapidly as an application that enables real-time visibility of vaccine cold chain logistics by digitizing stock supplies and storage temperature across vaccine cold chain points. This digitalization will eventually eliminate stock abnormalities, especially stock-out and over stock due to old data, minimize vaccine wastage and degradation due to temperature excursion during storage, and reduce time consumed for gathering information to create reports from all levels of vaccine managers. Real-time data from the temperature data logger installed in the refrigerator from 5,000 cold-chain points are sent to the SMILE server every 15 minutes and inventory reports from the lower level will be processed by the SMILE system and can easily be viewed on a dashboard based on which data is needed at each level During initial implementation SMILE has evolved from manage logistics for routine immunization COVID19 and routine vaccines, now are expanded to manage supply chain for medical commodities, laboratory supplies, infectious waste management as well as IoT related innovation that connects to SMILE application. The SMILE application will be enhanced to become a platform and digital public good to have more flexibility and scalability to be used across multiple health programs and interoperable with other health apps and dashboard namely www.vaksinkemkes.org.id; ww.penprod.udata.id; National Agency of Drug and Food Control (BPOM), National Internal Audit Board (BPKP), and vaccine distributor (Biofarma). All data in SMILE application must be stored within the country according to the Ministry of Communication and IT mandates since SMILE data is considered as government data. Currently SMILE is used by Puskesmas and health offices throughout Indonesia, the number of registered users in the application is more than 29,000 users and the maximum number of daily transactions is more than 15,000 transactions compare to 100 users and 100 Puskesmas in 2018. SMILE Application consists of separate apps with unique and custom business processes as follows: SMILE Covid-19, SMILE Routine, SMILE e-learning, SMILE IoT integration, SMILE Data Warehouse/Datalake and SMILE Back up.

Under the direct supervision of Project Officer, the UN Volunteer Expert provides project support services ensuring high quality of work, ensures accurate, timely and properly recorded/documented service delivery and will undertake the following tasks:

1. To provide technical and hand-holding support related to SMILE system for any development/enhancement and software upgrades.

a. Study the appropriateness and compliance of the SMILE scale-up in relation to the ToR and contractual obligations of the software partner agency for the enhancement efforts and maintenance services. These criteria should cover all aspects of TOR including Software Completeness, Capacity Building, Training Effectiveness. Technical Assistance, Helpdesk Support etc. b. Assess the quality of the SMILE software in terms of key performance metrics during enhancement and maintenance in the existing software. This will help UNDP to understand the robustness of SMILE software and the enhancement. Assumptions of Task 1 Access to production/test domains for testing purpose will be provided to Software Specialist.

2. Facilitate knowledge building and management for and from the project implementation.

• Identifies best practices and lessons learnt from the project and from other initiatives that can be helpful to the project in achieving its goals and objectives; • Organizes and delivers trainings for the operations/project staff on project/programme management issues; • Conducts internal capacity building training for project staff to facilitate appropriate management and timely delivery of project outputs; • Identifies policy issues for codification and sharing; • Leads in generating knowledge products such as best practices and lessons learnt for knowledge sharing; and • Contributes to knowledge networks and communities of practice • Effective contribution to learning and knowledge sharing of software related in collaboration with local and global IT vendors, and counterparts working in digital transformation agenda (ie. MoH, MoEF, UNDP/BRRH, WHO, UNICEF, international NGOs, academia, etc). • Conducts internal capacity building training for project staff to facilitate appropriate management and timely delivery of project outputs including in gender analysis and gender mainstreaming.

3. The incumbent of the position should avoid any kind of discriminatory behavior including gender discrimination and ensure that

• Human rights and gender equality is prioritized as an ethical principle within all actions; • Activities are designed and implemented in accordance with “Social and Environmental Standards of UNDP”; • Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender are respected within all implementations including data production; • Differentiated needs of women and men are considered; • Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created; • Necessary arrangements to provide gender parity within all committees, meetings, trainings etc. introduced. • Any other related tasks as may be required or assigned by the supervisor. Furthermore, UN Volunteers are required to: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

☒ Accountability ☒ Adaptability and Flexibility ☒ Building Trust ☒ Client Orientation ☒ Commitment and Motivation ☒ Commitment to Continuous Learning ☒ Communication ☒ Creativity ☒ Empowering Others ☒ Ethics and Values ☒ Integrity ☒ Judgement and Decision-making ☒ Knowledge Sharing ☒ Leadership ☒ Managing Performance ☒ Planning and Organizing ☒ Professionalism ☒ Respect for Diversity ☒ Self-Management ☒ Technological Awareness

• At least, 8 years of demonstrated knowledge and expertise in IT System Design, operations and maintenance, preferably with Operating System, database enterprise, Application Development,Data Center/public cloud, container, and virtualization technologies. Having interest and/or knowledge in virtual server of public cloud (i.e AWS or similar) and/or in microservice technology of container system (i.e. Kubernetes, Open Shift)
• Previous experience as a volunteer and/or experience of another culture, (i.e. studies, volunteer work, internship) would be highly regarded

The position will be based in the capital, Jakarta, where basic living needs, including accommodation, banking facilities, medical facilities and telecommunications/internet services are readily available. All staple foods can be found in the markets, e.g.: rice, meat, vegetables, fruit, cooking oil, salt, etc. Many imported goods are available in Jakarta and other places throughout Indonesia. Jakarta has many good restaurants with good health standards and most guesthouses provide food. In Indonesia the most used means of transportation are taxi or local bus. Mobile phone is the most dependable tool to be in-touch with colleagues and friends. Internet service is readily available and affordable at most apartment complexes. ATMs are everywhere in Indonesia and Western cards can usually be used to withdraw Indonesian Rupiah.