Software Developer Analyst - IPSA 8

Contract

This is a IPSA-8 contract. This kind of contract is known as International Personnel Services Agreement. It is normally internationally recruited only. It usually requires 1 years of experience, depending on education. More about IPSA-8 contracts.

Background

Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Office/Unit/Project Description

UNDP, the global development network for the United Nations system, is on the ground in 177 countries and is uniquely equipped to help developing countries build the requisite policies, capacity, and supportive environment that are needed to accelerate and sustain human development. UNDP is an operational backbone to the UN system: providing human resources, payroll, financial transactions, common premises, treasury investments, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDP’s ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To support the UNDP Digital Strategy and enable the digital transformation of the organization, the Information and Technology Management (ITM) Office is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.

Within the Information and Technology Management (ITM) Office is the Global Support and Capacity Building that has the basic mandate of providing a single point of contact to manage client support, service requests and incidents related to the organization’s corporate applications including Enterprise Resource Planning systems, Content Management systems, Microsoft collaboration tools among others. The unit is currently operating on a follow-the-sun method providing support to UNDP country offices in the Asia Pacific, Europe, the Middle East, Africa, North and South America time zones. In addition, it provides extended support to various units within the Information and Technology Management (ITM) Office; and, to various offices and work streams within the Bureau of Management Services (BMS) and UNDP partners across the globe.

To meet increasing end-user requirements, the Global Support and Capacity Building team is seeking to retain the services of a Software Developer Analyst. The Software Developer Analyst will be engaged in supporting UNDP’s Digital Transformation pathway in using digital technologies to improve the quality, relevance and impact of UNDP´s work, while also improving the efficiency of UNDP’s operational systems and internal processes. This pathway involves developing automation tools, improved data usage, and greater efficiency.

The Software Developer Analyst will assist in realizing UNDP’s digital strategy and contribute to the organization’s investment in automatizing process flows within the Global Support and Capacity Building and support the colleagues in utilizing digital technologies for daily operations. The function of the Software Developer is to develop and refine process automation for the Global Support and Capacity Building, create and configure reports/dashboards, and build capacity within the team.

Institutional Arrangement

The Software Developer Analyst will report to the Chief of the Global Support and Capacity Building

Duties and Responsibilities

Scope of Work

• The Software Developer Analyst is responsible for:

  • Supporting the automation of internal processes
  • Creating dashboards to track processes
  • Assisting with the capacity building of software development skills in the Global Support and Capacity Building team

• Supporting the automation of internal processes

  • Process automation: Digitization & automation of internal processes is necessary for an efficient and optimized daily work as well as on-time delivery of services.
  • Automating manual processes for troubleshooting, triggering alerts, logging activities, and registration of requests is essential to ensure quality and consistency of services.
  • Creating process flows and automating workflows across platforms (M365, ServiceNow) will be core function and amongst the key deliverables to ensure Global Service Desk’s response aligns with the IT strategy and digital transformation goals of UNDP.

• Creating dashboards to track the Global Support and Capacity Building processes

  • Reports and dashboards are being developed to monitor performance, compliance, and alignment with the ITM strategy pillars and KPIs.
  • Monitor Country Offices support SLA
  • Create Dashboard to monitor performance and deliverables

Competencies

Core

Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area

Name

Definition

Digital & Innovation

User-centered design, user research, user testing

Knowledge of user-centred design methodologies and ability to apply them practically

Information Management & Technology

IT Customer Support

Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Information Management & Technology

User Experience and business analyst

Capacity to translate efficiently users needs in IT requirements around human-centred design principles. Knowledge of Oracle Cloud, ServiceNow, SalesForce.com, and Microsoft product an asset.

Required Skills and Experience

Min. Education requirements

Master’s degree in computer science, electrical engineering, software development or equivalent or Bachelor’s degree in above disciplines with additional two years of relevant professional experience may also be considered.

Min. years of relevant work experience

Master`s Degree with no experience or bachelor degree with minimum 2 years of relevant experience at the national or international level in information technology or related activities

Required skills

• Knowledge of IT software packages (MS Office suite, PowerBI, and ServiceNow)
• Experience in managing data and drafting reports

Desired skills in addition to the competencies covered in the Competencies section

• Experience in handling of web-based management systems, especially Enterprise Resource Planning (ERP) and database systems and web development/content management software

Required Language(s)

• Fluency in English
• Working knowledge of French and/or Spanish is an asset.

Professional Certificates

• ITIL 4 Foundations or Prince2 Foundations is an asset
• Other Microsoft 365 certifications is an asset