Social Listening: Support for analysis and reporting of insights and trends

Analyze insights from a social listening platform and prepare biweekly reports.

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UNICEF MENA - UNICEF Middle East and North Africa

Open positions at UNICEF MENA / Open positions at UNICEF

Home-based;

Volunteering Information Management Medical & Health

Application deadline 5 years ago: Friday 13 Nov 2020 at 17:00 UTC

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Overview

Analyze insights from a social listening platform and prepare biweekly reports.

You have:

Previous experience with digital monitoring required.
Excellent communication skills required.
Strong writing skills required.
Savvy with social media applications and content management systems.
A first-level degree in marketing, ICT/T4D, social sciences, communications, or related fields is required.
Professional experience in digital monitoring, business analytics, or social media management will be an advantage.

Contract

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Details

The volunteer will analyse insights and trends from an online social listening platform (available already) and prepare biweekly summary report by region and country (12 reports in total)

COVID-19 Response
Public information and reporting

Risk Communication and Community Engagement (RCCE) is one of the key pillars of UNICEF’s COVID-19 response. UNICEF Communication for Development is co-leading COVID-19 RCCE efforts at the Interagency level (jointly with WHO and IFRC) as well as leading UNICEF RCCE work (together with key sectors, divisions and programs). Social listening is an important aspect of RCCE as it provides information about ongoing conversations on COVID-19, among other reasons. UNICEF Middle East and North Africa (MENA) regional office has contracted a social listening services provider for access to a real-time platform. As the crisis evolves and the RCCE response expands, the collection, analysis, and use of social listening data will contribute to more localised, community-centric RCCE actions in MENA.
Volunteers: 1 needed
6-10 hours per week / 24 weeks

Candidates should have previous experience with digital monitoring, excellent communication and strong writing skills, savvy with social media applications and content management systems. A first-level degree in marketing, ICT/T4D, social sciences, communications, or related fields. Professional experience in digital monitoring, or business analytics, or social media management will be an advantage.
Global
English, Arabic

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Potential interview questions

Can you describe your experience with digital monitoring?	The interviewer wants to assess your relevant experience and understanding of digital monitoring.	Mention specific projects or tools you have used in digital monitoring.
How do you ensure effective communication with team members?	This evaluates your communication skills and teamwork capabilities.	Pro members can see the explanation.
What strategies do you use to analyze social media trends?	Pro members can see the explanation.	Pro members can see the explanation.
How would you handle conflicting feedback from reports?	Pro members can see the explanation.	Pro members can see the explanation.
What role does audience engagement play in your approach to social listening?	Pro members can see the explanation.	Pro members can see the explanation.