Social and Behaviour Change (SBC) Specialist, Digital Engagement

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

This UNV assignment is part of the UNICEF HQ SBC unit in Programme Group Leadership team to advance SBC Digital Engagement approaches, with a focus on scaling up the Internet of Good Things (IoGT) platform. Launched in 2015, IoGT is a mobile-ready, data light, website platform designed for feature and smart phone users. It supports UNICEF and partners’ social and behaviour change (SBC) programming and bridges digital divides to make life-improving – and sometimes life-saving – information widely accessible. Aimed at adolescents and youth, frontline workers, parents and caregivers, the platform is available for free, without data charges, in many countries through partnerships with mobile network operators (MNOs) and Meta Free Basics. IoGT addresses affordability barriers by functioning fully on most web-capable feature phones and by providing a data-light experience that reduces data use (and costs) by up to 97 per cent compared with other websites.

The platform reduces access challenges by being screen reader compatible and enabling multiple people sharing a single device to have individual accounts. It addresses literacy barriers by being designed with first-time internet users in mind, with simple design elements, easy navigation and the flexibility to customize features and incorporate audiovisual content.

As of November 2023, IoGT operates in 45 countries and in 23 languages. It is ‘zero-rated’ (free for end users) in 11 countries through MNO agreements, and in additional countries through Meta Free Basics. IoGT has had 45 million users12 since it launched in 2015. UNICEF uses IoGT to support its SBC programming in areas including: maternal health; hygiene; emergency information on diseases such as yellow fever, polio, cholera and COVID-19; HIV and sexual and reproductive health advice for adolescents; internet safety and positive parenting techniques; and other topics aligned with programming priorities and SBC mandates of each Country Office.

Within the delegated authority and under the supervision of the UNICEF SBC Digital Engagement Specialist or his/her designated mandated representative(s), and in close collaboration with all SBC team members in HQ and programme sections, the UN Volunteer will undertake the following tasks:

Support the Scale-up of IoGT as a core UNICEF SBC Digital Engagement platform through:

I. Integration - Support the roll out and expansion of IoGT among UNICEF country offices, ensuring strategic integration with programme objectives at scale. - Sustain existing efforts to integrate the Internet of Good Things among programme results frameworks. - Expand programme staff understanding at HQ, RO and CO levels of the modalities by which IoGT may support programme delivery. - Partner with country offices and/or programme teams to implement, document and promote novel use cases of IoGT. - Coordinate and conduct quarterly IoGT calls with regional and in-country focal points. - Support and coordinate efforts from HQ, RO and CO colleagues to draft and deploy new pre-packaged programme-driven content for IoGT.

II. Engagement - Provide direct oversight of IoGT’s product development roadmap and all coordinated deliverables. - Engage Focal Points and programme staff for routine feature requests. - Support oversight of IoGT technical support from UNICEF’s ICT-Department and associated vendors.

III. Sustainable Scale - In close coordination with the supervisor, collaborate with the Office of Innovation (OoI) to promote the value-add of IoGT through documentation, contributions to funding proposals for IoGT. - Work alongside SBC team members and UNICEF partnerships to strengthen public and private sector partnerships for IoGT.

IV. Credibility - Draft presentations on IoGT-associated results and lessons learned to be delivered at SBC, OoI or programmatic forums. - Conduct periodic reviews of IoGT regional and in-country approaches against the principles for digital development. - Produce annual SBC M&E report, or when required, associated to Digital Engagement metrics.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities;
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/expected outputs:

As an active UNICEF HQ SBC team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICEF COs and IoGT users in the accomplishment of her/his functions, the incumbent will be contributing toward the following key results:

o Functioning of the Internet of Good Things is facilitated and the smooth and effective delivering of its work programme is enables towards achievement of overall SBC objectives and results. o Effective digital engagement products and programmes for social and behavior change through IoGT are designed and implemented. o Reports related to technical support provided to Regional Offices and Country Offices generated and processed. o Knowledge pieces and working documents on IoGT are produced to inform decision-taking by UNICEF SBC management. o Capacities of SBC Digital Engagement for SBC personnel strengthened. o A final statement of achievements towards volunteerism for peace and development during the assignment is provided, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

The incumbent must be a dynamic, multi-functional person, who supports UNICEF with professionalism, dedication and client orientation, and who must be willing both to work on programmatic/substantive aspects and to provide operational/logistical services. The following qualifications are required.

Core Values:  Care  Respect  Integrity  Trust  Accountability  Sustainability

Core competencies

 Builds and maintains partnerships  Demonstrates self-awareness and ethical awareness  Innovates and embraces changes  Drive to achieve results for impact  Manages ambiguity and complexity  Thinks and acts strategically  Works collaboratively with others

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

the national and/or international level in the management and monitoring of development projects related to Social and Behaviour Change and/or the use of Digital/Technology based platforms. Experience in the coordination of multi-regional/multi-country initiatives in developing countries is required. Experience with UNICEF is an asset, as is experience working in the UN or other international development organization;

Other desired/mandatory required technical knowledge • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Accuracy and professionalism in document production and editing; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Analytical, negotiating, communication and advocacy skills; • Experience of managing multi-faceted projects operating between several level of implementation (Global, regional, country level), preparing and managing project timelines and plans; • Experience of strategic planning and monitoring financial resources; • Ability to demonstrate drive, initiative and be pro-active. Demonstrate strong attention to detail and to problem solve; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • Have affinity with or interest in promoting children’ rights to survival, protection and development, volunteerism as a mechanism for durable development, and the UN System.

• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members and authorities at different levels; • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Excellent ability to quickly grasp and synthesize inputs; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Desirable: experience with project development and management, monitoring and evaluation, human rights-based approaches, capacity development approaches, are all assets.

Copenhagen is a modern northern European capital city with no security issues. The city is served by a large airport easily accessible by public transport services. All facilities and infrastructure as expected for a Scandinavian city. Copenhagen has been, for several years voted a the second most livable city in the world.

As this is an International UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.

UN Volunteer entitlements and allowances: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). For information specific to your assignment please see below:

Monthly Living Allowance (Per month): USD 3102.23 Entry lump sum (one-time payment): USD 4000 Accommodation Supplement (Per month) = $ 644.41 Exit allowance (for each month served, paid on completion of contract): $225 Medical and life insurance: Cigna Private Insurance

Leave entitlements: Annual leave: 2.5 days accrued per calendar month Certified sick leave: 30 days Uncertified sick leave: 7 days Learning leave: 10 working days per consecutive 12 months Maternity Leave: 16 weeks Paternity Leave: 10 days