Service Mapping Officer

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Job Description

BACKGROUND: The International Rescue Committee (IRC), one of the world’s largest humanitarian agencies, provides relief, rehabilitation, and post-conflict reconstruction support to people affected by natural disaster, oppression, and violent conflict in more than 40 countries. The IRC is committed to bold leadership, innovation, and creative partnerships. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, the IRC assists people from harm to home. The IRC launched an emergency health response in Libya in September 2016 as the humanitarian situation in the country was deteriorating following the 2014 civil war. Since then, the IRC has broadened its portfolio with protection, health, and governance programs aiming to employ a holistic approach to meeting the needs of crisis affected and vulnerable communities to survive, recover, and gain control of their futures.

The scope of IRC Libya’s protection and empowerment programming includes Women’s Protection and Empowerment (WPE, which includes gender-based violence (GBV) prevention and response), child protection (CP), and Protection Rule of Law (PRoL, or broader humanitarian protection) for conflict-affected and other vulnerable women, girls, men, and boys. In the design and development of responsive, client-centered protection programming, the IRC works both directly and in partnership with local actors promoting women’s social and, increasingly, economic empowerment and an improved protection environment for conflict-affected and vulnerable women, girls, men, and boys. Through this work, the IRC has raised awareness among communities, provided training for service providers, and established spaces for a range of psychosocial support activities and access to case management for women, adolescent girls, and children in and around Tripoli and Misrata. The IRC aims to build on that foundation with additional, targeted support to local capacities and community-based mechanisms.

JOB OVERVIEW/SUMMARY: IRC Libya is seeking for a Service Mapping Officer for the Signpost project that aims at providing contextualized timely, accurate and reliable information to migrants, asylum seekers and refugees in Libya and empowering them to make informed decisions on issues that matter most to them. Signpost is an innovative digital initiative providing a platform to reach refugees, asylum seekers and crisis-affected communities with accessible information. Under the direct supervision of the PROL Manager, the Service Mapping Officer will work in collaboration with the PROL team to map existing service providers for migrants, asylum seekers and refugees in the Signpost project location and document the information about them. The officer will review the content and design of the service maps on an ongoing basis and share relevant information as may be required.

KEY RESPONSIBILITIES: ●Develop tools such as new service entry form and service entry update templates. ●In collaboration with the Signpost team, identify service providers through field visits, information from field staff, coordination meetings, working groups, desk research, social media, referral pathways and user surveys/FGDs among others. ●Facilitate consultative forums with service provider to review draft service map and confirm information or ask for clarification where necessary. ●Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service maps. ●Maintain ongoing communication with Signpost team on site strategy, features, and issues. ●Proactively monitor the online service maps and support in trouble shooting ●Continuously solicit feedback from users or office staff and share with the Signpost team ●Coordinate with other actors mapping services to avoid duplication of efforts. ●Conduct regular field visits when feasible to verify services offered and capture any access barriers. ●Reviewing the content and design of the service map on an ongoing basis. ●Work closely with Signpost Community Liaisons Assistants and Volunteers who are in direct touch with users to verify service information. ●Conduct training for service providers on how to use the service map and solicit feedback from providers. ●Perform any other duties as may be required by the Supervisor.

KEY WORKING RELATIONSHIPS: Position Reports to: PROL Manager. Position directly supervises: Community Liaison Assistants

Other Internal and/or external contacts: Internal: Editorial Officer, Social media Officer, Service Mapping Officer, Community Liaison Officer/Assistant- Tripoli Community Outreach Volunteers, IRC’s Protection, Health Governance, Supply Chain, Access, and Security Focal Points External: Local stakeholders, community leaders, Local NGOs and INGOs in coordination/collaboration

Qualifications

Job Requirements: Education: University degree or Diploma in Information, communication Technology Training in psychology, social sciences, social work and education Work Experience: Minimum 2 years’ Humanitarian experience with a CSO, NGO, or UN is preferred.

Demonstrated Skills and Competencies: Experience working with refugees, migrants or displaced people in a voluntary or professional capacity. Strong computer proficiency and well acquainted with basic software tools - can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs. Knowledge of social media platforms and cultural use of these platforms. Excellent communication and writing skills. An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate. An excellent level of English An understanding of the subtlety of language and an ability to apply communication guidelines in written responses. Respect for people of all walks of life. A team player

Language Skills: Advanced English and Arabic language skills, oral and written. A native speaker of one of our audiences’ key languages. __________________________________________________________________________ The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

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Added 1 year ago - Updated 1 year ago - Source: rescue.org