Service delivery system officer
![Logo of WHO](https://www.who.int/images/default-source/infographics/who-emblem.png)
Contract
This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.
Service delivery has primarily been coordinated and managed by standalone programs. Each program was defining and supporting establishment of the delivery systems needed to attain its objectives. This approach is however not fit for purpose in the context of the SDG attainment, where comprehensive services are needed across results relating to Universal Health Coverage, Health Security and Determinants of Health areas. The PHC approach has been revitalized, with an increased emphasis on a comprehensive PHC approach that will ensure delivery of essential services across all ages. Compounding this situation is the implications of the disease, environmental and other shocks on standalone service delivery systems that lack the needed resilience to sustain service provision when threatened. There is therefore an ongoing process to re-pivot the service delivery systems in countries to align them with the current expectations. This is being implemented in the context of the ongoing functional review process in the WHO Regional Office that is prioritizing district health services support capacity in country offices. Finally, the WHO Regional Office is prioritizing as part of the Regional Directors transformational agenda the need to open opportunities for early / mid-career technically competent persons to have an opportunity to work with the WHO Regional Office, as part of its talent search and provision of opportunities to persons building careers in public health to enhance their international experiences. The WHO is therefore seeking technically competent United Nations Volunteers to work as service delivery systems support officers in multiple countries across the region.
Under the guidance and overall supervision of the WHO Representative, and working under technical guidance of the team responsible for Service Delivery at the Regional Office level, the UN Volunteer shall contribute to the support in re-pivoting of service delivery systems in the target Countries. The incumbent is assigned all or part of the following responsibilities which are performed according to the needs and agenda: 1) To proactively support the development and implementation support for Essential Health Packages in the country overall, and disaggregated by location, level of care, and public health function 2) Guide and explore the roles and functions of different service delivery models in delivery of the Essential Health Services. Specifically, this will look at Community delivery modalities (Community units, outreaches, community clinics), primary care facilities, including support of primary hospitals (general clinics, general referral services), primary hospitals, including support of specialist hospitals (specialist clinics, specialist referral services) and specialist hospitals 3) Lead the application of harmonized digital health solutions as a means for expanding service provision capacity in countries 4) To support the work within the country on defining and roll out of tools, and guidance for implementing integrated service delivery interventions. These include tools and guidance for Licensure and accreditation systems, Supervision and mentoring processes, Service standards, and health charters (describing user rights), accreditation and quality assurance systems, therapeutic standards, and care audits and Infection Prevention and Control. 5) To facilitate the design of service delivery approaches in the country, guiding how services will be provided. These include incorporation of the comprehensive PHC approach, person centred care approach 6)To perform other related responsibilities as assigned by the WHO Representative and/or the Assistant Regional Director’s office.
The core competencies required of the candidates include: Communicating in a credible and effective way Knowing and managing yourself Producing results Fostering integration and teamwork Respecting and promoting cultural differences.
Expected functional Skills and Knowledge The incumbent should be able to demonstrate an understanding of: Designing and implementing essential health service packages Different service delivery models – at community, primary care and specialist levels Digital health solutions, particularly in the provision of care Designing and implementing service delivery interventions The revitalized Primary Health Care approach, and Person-Centered Care
• At least 3 (three) years’ practical experience working in essential services provision preferably at the sub national level • Experience with the compilation and analysis of large datasets from multiple sources. • Proven ability to document health services plans and/or reports such as through production of country statistical abstracts, sector review reports, health policy briefs, best practice documentations, and others. • Support to health systems development at the national and sub national (district, counties, provinces) levels
Le Burkina Faso, pays enclavé situé au cœur de l’Afrique de l’Ouest, compte environ 17 millions d’habitants. Le pays se caractérise par sa diversité ethnique, son hospitalité et une tradition culturelle très riche. Le VNU vivra à Ouagadougou, la capitale du Burkina Faso. Ouagadougou est une ville très agréable offrant de nombreuses distractions. La langue officielle est le Français. La ville de Ouagadougou est desservie par de nombreuses grandes compagnies aériennes internationales. Les facilités d’échange de monnaies et de télécommunications (téléphone, Internet…) existent et opèrent de manière acceptable. Le principal moyen de transport à Ouagadougou est le vélo et la moto et dans une moindre mesure la voiture. Le taxi est un autre moyen de se déplacer. Le logement est disponible et est à un coût relativement abordable dont les prix varient toutefois en fonction des spécifications de logement souhaitées. Différents points d’approvisionnement existent dans la ville allant du supermarché aux marchés de rue. Par ailleurs les restaurants et maquis sont innombrables à Ouagadougou. Certains lieux et événements culturels peuvent être découverts au fur et à mesure. Des écoles de renommée internationale comme le Lycée français et l’American School existent également. Relativement aux questions de santé, un certificat de vaccination contre la fièvre jaune est obligatoire pour tout voyageur entrant dans le pays. Il est conseillé de prendre des précautions contre le paludisme. De même, une vaccination contre la fièvre typhoïde, le tétanos, les hépatites, la poliomyélite et la diphtérie est fortement recommandée.