Senior Responsive Information Officer

Job Description

Job Description – Senior Responsive Information Officer

Duty station: Warsaw, with frequent travel to other program locations (Lublin, Krakow, Wroclaw, etc.)

Key working relationships:

- Position Reports to: PRoL Manager, Poland - Position directly supervises: TBD

- Internal collaborations within IRC: Sr Protection Analysis Officer, Protection Community Mobilizers - External collaborations to IRC: Protection and information services actors, organizations and agencies

BACKGROUND: More than 3.6 million people have fled across borders to seek safety in the 1st month since the escalation of conflict in Ukraine on February 24, 2022, and over 6.5 million Ukrainians are reported to be displaced. As the vast majority of the displaced are women, girls, and boys, this could become the worst humanitarian crisis Europe has seen in decades.

Between February 7-23, 2022, an IRC team undertook a scoping mission in Poland to better understand the context, humanitarian and civil society landscape, and anticipated service gaps in the event of an escalation of conflict in Ukraine and consequent displacement into neighboring Poland. As of February 24th, the IRC has pivoted to an emergency response to respond to those that have fled Ukraine into Poland, and are working both directly and with partner agencies to facilitate immediate assistance that can be used where it is the most needed.

Job Overview: Under the supervision of the Protection and Rule of Law Manager, the Senior Responsive Information Officer will support the Integrated Protection (IP) program team in monitoring available information sharing platforms in Poland relevant to refugees, and manage content development, standardizing, harmonizing and dissemination to support refugee population with access to critical information that would inform their decision-making. The incumbent will additionally support with organizing the information to be shared with refugees, and making it accessible and available using various channels, languages, comprehension levels and dissemination strategies. The Senior Responsive Information Officer will support the Senior Protection M&E Officer to develop information needs assessment and tracking tools to inform beneficiary satisfaction and responsive information strategies.

Specifically, the Senior Responsive Information Officer will be responsible for:

1.1 Map out and monitor available information dissemination platforms and identify ways to support these platforms including through standardized messaging, harmonized content, and service maps for referrals.

1.2 In close coordination with PRoL Manager, and relevant technical advisors, assess the information needs and preferred channels of the affected populations and develop responsive information content addressing these needs.

1.3 In collaboration with the Senior Protection M&E Officer, and PRoL Manager, draft tools to assess the satisfaction of beneficiaries with the information disseminated and its usefulness to address their queries.

1.4 Support the PRoL Manager in conducting and regularly updating a service map of available services in program locations and establish safe referral pathways with various service providers at local level in program locations.

1.5 Support with translating the responsive information content to the relevant languages or comprehension levels as preferred by the affected communities.

1.6 Ensure capacity building and technical support of the Protection Monitoring data collectors on data collection, data entry for rapid assessment, data sharing protocols, and protection monitoring processes in the targeted location.

1.7 Support partner capacity on questions of data protection and information content management

1.8 Analyse information gaps amongst community members to feed into future content creation

1.9 Write periodic information monitoring reports

1.10 Work closely with the Sr Protection Analysis Officer to ensure provision of responsive information is complementary to the inter-agency protection analysis exercise to which IRC will feed in.

1.11 Support the PRoL Manager to develop program report related to donor requirement and program requirement.

Requirements:

- Language: Excellent written and spoken Ukrainian and English. Polish a distinct advantage.

- Bachelor of Arts or Science in Social Work, Human Rights, Social Science, Public Health, Humanities or other related field, desirable

- Previous experience in information development, management and/or provision

- Experience in working with advanced Excel and data management tools a distinct advantage

- Experience working in a non-governmental organization or in the humanitarian sector an asset

- Experience facilitating group activities, trainings and workshops and mentoring others

- Excellent communication skills

- Demonstrated understanding of and ability to maintain confidentiality and respect for clients/beneficiaries

- Positive and professional attitude, including ability to lead and work well in a team setting as well as independently

- High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail

- Computer literate, including Microsoft Office, Outlook, etc.

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Qualifications