Senior Registration Assistant
Support registration activities and liaise with partners for protection responses.
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Overview
Support registration activities and liaise with partners for protection responses.
You have:
- 2 years of experience in humanitarian or protection work.
- Fluency in French.
- Experience with biometric systems, case management tools, and data protection protocols.
- Good computer skills, particularly in data management.
- Cultural sensitivity and strong interpersonal skills.
- Training in basic principles of international protection.
Hardship Level (not applicable for home-based)
DFamily Type (not applicable for home-based)
FamilyStaff Member / Affiliate Type
UNOPS LICA5Target Start Date
2025-10-01Deadline for Applications
August 17, 2025Terms of Reference
position will bring at least 2 years of experience in humanitarian or protection work, with a strong background in registration, data management, and protection-sensitive interviewing. Fluency in French is essential, with Arabic and local languages considered an asset. Experience with biometric systems, case management tools, and data protection protocols is highly desirable, particularly in the context of disembarkation procedures and reception center operations.
This role is central to the implementation of the SOP on Disembarkation and Migrants Care adopted on 30 May 2025 and the operational rollout of two new Temporary Reception Centres for Foreigners. The candidate will support identification and referral of individuals with international protection needs and will liaise with government and humanitarian partners to ensure coordinated and principled responses. Strong interpersonal skills, cultural sensitivity, and a commitment to humanitarian values are essential for success in this role.Standard Job Description
Senior Registration Assistant
Organizational Setting and Work Relationships The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties - Assist in the implementation of registration strategies and methodologies for POC. - Conduct registration interviews when required in accordance with registration standards and guidance. - Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. - Maintain accurate and up-to date records and data related to all individual registration cases. - Identify persons with specific needs and ensure timely referral to protection follow-up as required. - Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation. - Draft correspondence and reports relating to registration activities in the Operation, when required - Provide statistics and draft reports related to registration data, as requested. - Act as interpreter and translator when needed. - Refer cases to other units within the office and to implementing partners as necessary. - Draft and submit reports and statistics related to registration.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.
Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education Not applicable
Certificates and/or Licenses Social Science Statistics Mathematics Information Technology (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience Essential Good computer skills, particularly in data management.
Desirable Training in basic principles of international protection. Experience in working with UNHCR proGres software.
Functional Skills *DM-Data Management PG-Programme Management (programme cycles and reporting standards) DM-Data Collection and Analysis RG-Registration SoPs Design/Implementation TR-Training - Virtual and face to face IT-IT Refugee Systems & Applications *IT-Computer Literacy (Functional Skills marked with an asterisk* are essential)
Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Required Languages
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Desired Languages
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Additional Qualifications
Skills
DM-Data Collection and Analysis, DM-Data Management, IT-Computer Literacy, IT-IT Refugee Systems & Applications, PG-Programme Management (programme cycles and reporting standards), RG-Registration SoPs Design/Implementation, TR-Training - Virtual and face to faceEducation
Certifications
Information Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - OtherWork Experience
Other information
This position doesn't require a functional clearance Remote
No
Potential interview questions
| Describe an instance where you had to manage sensitive information during registration processes. | The interviewer wants to assess your understanding of data protection and sensitivity in handling case information. | Provide a specific example detailing how you ensured confidentiality and protected individuals' information. |
| How would you approach working with diverse populations, including refugees and asylum seekers? | The interviewer is looking to understand your interpersonal skills and cultural sensitivity in a diverse environment. | Pro members can see the explanation. |
| What experience do you have with data management systems, particularly in a humanitarian context? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain how you would identify individuals with specific needs during registration? | Pro members can see the explanation. | Pro members can see the explanation. |
| Give an example of how you maintained accurate records in a previous role. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle a situation where an applicant has a misunderstanding about their rights? | Pro members can see the explanation. | Pro members can see the explanation. |
| What importance do you think cultural sensitivity has in roles dealing with refugees and asylum seekers? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time you collaborated with other organizations or teams. What was your role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 11 months ago
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Updated 11 months ago
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Source:
unhcr.org
