Senior Registration Assistant

Overview

Assist with registration activities and support asylum seekers and refugees.

You have:

• 2 years relevant experience with High School Diploma or 1 year relevant work experience with Bachelor or equivalent or higher.
• Good computer skills, particularly in data management.
• Knowledge of English and UN working language of the duty station if not English.
• Training in basic principles of international protection.
• Experience in working with UNHCR proGres software.

Hardship Level

A (least hardship)Family Type

FamilyFamily Type

FamilyResidential location (if applicable)

Grade

GS5Staff Member / Affiliate Type

General ServiceReason

Regular > Regular AssignmentRemote work accepted

NoTarget Start Date

2025-01-01Deadline for Applications

December 10, 2024Standard Job Description

Senior Registration Assistant

Organizational Setting and Work Relationships The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties - Assist in the implementation of registration strategies and methodologies for POC. - Conduct registration interviews when required in accordance with registration standards and guidance. - Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. - Maintain accurate and up-to date records and data related to all individual registration cases. - Identify persons with specific needs and ensure timely referral to protection follow-up as required. - Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation. - Draft correspondence and reports relating to registration activities in the Operation, when required - Provide statistics and draft reports related to registration data, as requested. - Act as interpreter and translator when needed. - Refer cases to other units within the office and to implementing partners as necessary. - Draft and submit reports and statistics related to registration.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education Not applicable

Certificates and/or Licenses Social Science Statistics Mathematics Information Technology (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Good computer skills, particularly in data management.

Desirable Training in basic principles of international protection. Experience in working with UNHCR proGres software.

Functional Skills *DM-Data Management PG-Programme Management (programme cycles and reporting standards) DM-Data Collection and Analysis RG-Registration SoPs Design/Implementation TR-Training - Virtual and face to face IT-IT Refugee Systems & Applications *IT-Computer Literacy (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Eligibility: Only for Internal & UNHCR Experience

Staff members holding an indefinite or fixed-term appointment who, at the date of the dateline for application, are serving in the country operation of the vacancy at the grade of the position or one grade below or above, as well as any candidate serving at higher grades who fulfil the criteria for consideration on a preferred basis.

Other with UNHCR experience also will be given consideration.

If no internal and/or UNHCR Experience applicants apply, or if internal and UNHCR Experience applicants are available for consideration, therefore the vacancy will readvertise/reopen externally.

Operational Context

The Office of the United Nations High Commissioner for Refugees was established on 14 December 1950 by the United Nations General Assembly. The agency is mandated to lead and coordinate international action to protect refugees and other forcibly displaced and stateless persons. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another country, with the option to return home voluntarily, integrate locally or identify a third country solution. UNHCR’s assistance programme in Indonesia started in 1979 at the request of the Republic of Indonesia to deal with the Vietnamese boat arrivals. By 1996, over 122,000 Vietnamese refugees found solutions either through resettlement in a third country or voluntary or spontaneous return to their home country. Since then, in accordance with its protection mandate, UNHCR Indonesia has undertaken registration and Refugee Status Determination, facilitated comprehensive solutions, and ensured appropriate protection interventions for refugees and asylum-seekers from more than 50 countries.

The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of refugees and asylum-seekers for protection follow up. The incumbent arranges scheduling of and responding to incoming inquiries, in consultation of relevant protection focal points and partners. S/he also coordinates interpreter arrangements for interpreting and translation during counselling, case processing interviews and other protection interventions, by reaching out to interpreter pools managed by partners and other regional/global pools. recruitment and training of community interpreters, while supervising in-house interpreters. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.Required languages (expected Overall ability is at least B2 level):

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Desired languages

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Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

DM-Data Collection and Analysis, DM-Data Management, IT-Computer Literacy, IT-IT Refugee Systems & Applications, PG-Programme Management (programme cycles and reporting standards), RG-Registration SoPs Design/Implementation, TR-Training - Virtual and face to faceEducation

Certifications

Information Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - OtherWork Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awarenessUNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Functional clearance

This position doesn't require a functional clearance

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unhcr.org