Senior PSP IG Assistant (Donor Development)

Hardship Level (not applicable for home-based)

A (least hardship)Family Type (not applicable for home-based)

FamilyStaff Member / Affiliate Type

UNOPS LICA5Target Start Date

2024-06-03Job Posting End Date

April 22, 2024Terms of Reference

1. General Background UNHCR Korea started its Private Sector Partnerships Services (PSP) in 2009 and since its launch, the program has grown significantly in terms of donor base as well as fundraising income. To enhance our engagement and support from the existing donors, UNHCR Korea is seeking to hire a dedicated staff who will be responsible for the overall outbound telemarketing activities.

2. Purpose and Scope of Assignment Under the supervision of PSP IG Associate (Donor Retention and Development), the individual contractor will assist the following responsibilities:

- Assist in developing a strategic plan for the telemarketing program, setting clear objectives for upgrade calls, reactivation calls and conversion calls, including target metrics for success. - Manage telemarketing agencies, providing training on best practices, script development, and handling objections, ensuring a professional and effective donor engagement. - Create call scripts and other donor communication messages related to the outbound programs. - Monitor and analyze program performance, making adjustments to strategies and tactics to meet or exceed objectives. - Report regularly to senior management on program outcomes, insights gained, and recommendations for future initiatives. - Perform other duties as required.

3. Monitoring and Progress Controls The individual contractor will work for the UNHCR Korea Office under the direct supervision of PSP IG Associate (Donor Retention and Development).

4. Qualifications and Experience

a. Education (Level and area of required and/or preferred education) - University degree in preferably Marketing, Communications, Business Administration, or related fields.

b. Work Experience - Minimum 2 years of work experience for high school diploma or minimum 1 year of experience for BA or higher in telemarketing, donor/client management, marketing, communication, and/or fundraising.

c. Key Competencies - Excellent writing skills in Korean - Strong analytical thinking and data analysis skills - Proven ability to manage multiple tasks at a time while paying strict attention to details - Ability to work independently within a collaborative team environment

- Fluency in Korean and English (both written and spoken)Standard Job Description

Required Languages

English,

Korean,

Desired Languages

,

,

Additional Qualifications

Skills

Education

Certifications

Work Experience

Other information

This position doesn't require a functional clearance Home-Based

No