Senior Protection Assistant- Identity Management
Assist in identity management activities and documentation renewal.
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Overview
Assist in identity management activities and documentation renewal.
You have:
- Support identity management activities in UNHCR FO Zarzis.
- Assist with renewal of asylum seeker and refugee documentation.
- Conduct interviews when required and counsel persons of concern.
- Ensure timely referrals for individuals with specific needs.
- Maintain accurate and up-to-date records in UNHCR systems.
Deadline for Applications
November 27, 2025Hardship Level (not applicable for home-based)
A (least hardship)Family Type (not applicable for home-based)
FamilyStaff Member / Affiliate Type
UNOPS LICA5Target Start Date
2026-01-01Terms of Reference
The incumbent will support identity management activities in UNHCR FO Zarzis, with a primary focus on the renewal of asylum seeker and refugee documentation. The incumbent will assist with scheduling and reception, actively participate in the renewal process, and handle routine cases in line with UNHCR standards and procedures. Key responsibilities include conducting interviews when required, counselling persons of concern on renewal procedures and rights, responding to queries, and ensuring timely referrals for individuals with specific needs. The incumbent will maintain accurate and up-to-date records in UNHCR systems, contribute to data entry and reporting, and assist in preparing statistics and documentation related to identity management and reception. The incumbent will ensure that standard operating procedures are applied in reception activities and will work closely with other units to maintain an efficient workflow for case processing in the reception area. Additionally, the incumbent will ensure accurate data collection during dedicated surveys conducted as part of identity management activities. Close collaboration with protection colleagues, programme staff, data management teams, and partners will be essential to guarantee smooth operations and reliable population data. This role requires strong organizational skills, attention to detail, and the ability to deliver high-quality services while upholding UNHCR’s principles and standards.Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other information
This position doesn't require a functional clearance Remote
No
Potential interview questions
| Describe a situation where you had to manage multiple cases simultaneously. How did you prioritize? | The interviewer wants to gauge your organizational skills and ability to manage workload effectively. | Provide an example that shows your ability to prioritize and manage time efficiently. |
| How would you handle a situation with a frustrated client concerning their documentation? | This question assesses your communication and counseling skills. | Pro members can see the explanation. |
| What steps would you take to ensure data accuracy in identity management? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you share an experience where you had to collaborate with other teams? What was the outcome? | Pro members can see the explanation. | Pro members can see the explanation. |
| What procedures would you follow in case of a sensitive issue arising during interviews? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you keep yourself updated with the UNHCR standards and procedures? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell us about a time you contributed to a project significantly. What were your responsibilities? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you ensure effective communication with your colleagues in a diverse environment. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 7 months ago
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Updated 6 months ago
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Source:
unhcr.org
