Senior Protection Assistant- Identity Management
Support identity management activities in UNHCR Tunis, focusing on documentation renewal.
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Overview
Support identity management activities in UNHCR Tunis, focusing on documentation renewal.
You have:
- Strong organizational skills are essential for the position.
- Attention to detail is crucial in maintaining accurate records.
- Experience in data entry processes is required.
- Ability to provide counselling on renewal procedures and rights.
- Must maintain accurate and up-to-date records in UNHCR systems.
Deadline for Applications
November 27, 2025Hardship Level (not applicable for home-based)
A (least hardship)Family Type (not applicable for home-based)
FamilyStaff Member / Affiliate Type
UNOPS LICA5Target Start Date
2026-01-01Terms of Reference
The incumbent will support identity management activities in UNHCR Tunis, with a primary focus on the renewal of asylum seeker and refugee documentation. The incumbent will assist with scheduling and reception, actively participate in the renewal process, and handle routine cases in line with UNHCR standards and procedures. Key responsibilities include conducting interviews when required, counselling persons of concern on renewal procedures and rights, responding to queries, and ensuring timely referrals for individuals with specific needs. The incumbent will maintain accurate and up-to-date records in UNHCR systems, contribute to data entry and reporting, and assist in preparing statistics and documentation related to identity management and reception. The incumbent will ensure that standard operating procedures are applied in reception activities and will work closely with other units to maintain an efficient workflow for case processing in the reception area. Additionally, the incumbent will ensure accurate data collection during dedicated surveys conducted as part of identity management activities. Close collaboration with protection colleagues, programme staff, data management teams, and partners will be essential to guarantee smooth operations and reliable population data. This role requires strong organizational skills, attention to detail, and the ability to deliver high-quality services while upholding UNHCR’s principles and standards.Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other information
This position doesn't require a functional clearance Remote
No
Potential interview questions
| Can you describe how you would maintain accurate records for asylum seekers? | This assesses your attention to detail and organizational skills in handling sensitive information. | Discuss your systematic approach to record-keeping and any tools you would use. |
| Describe a situation where you had to provide guidance to a person in need. What was your approach? | This evaluates your counselling skills and empathy in assisting vulnerable individuals. | Pro members can see the explanation. |
| How would you handle a backlog of documentation renewals? | Pro members can see the explanation. | Pro members can see the explanation. |
| What procedures would you follow to ensure data accuracy in UNHCR systems? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you approach collaboration with different units in a diverse environment? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you handled a sensitive case involving a person of concern? | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps would you take to ensure compliance with standard operating procedures in reception activities? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure effective communication during documentation processes? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 6 months ago
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Updated 6 months ago
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Source:
unhcr.org
