Senior Program Support Officer (National Position)

Job Description

Background/Summary:

The IRC has a rich history of assisting refugees to apply for United States resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has resettled over 180,000 refugees to the United States.

Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (RSC Asia) is funded by the US State Department Bureau of Population, Refugees, and Migration (PRM) to assist persons throughout Asia seeking permanent resettlement to the United States. Responsible for a portfolio of 37 countries, the RSC: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees; and offers cultural orientation training to refugees bound for the United States.

Job Overview/Summary:

The Senior Program Support Officer (Sr. PSO) based in Mae Sot, Tak, Thailand is responsible for case verification, follow up both camps caseload and Burmese caseload. Sr. PSO ensures efficiency of the joint RSC/IOM transportation arrangements for the refugee applicants in Thai camps. Sr. PSO will collaborate with RSC processing teams and IOM to create and maintain effective operations on the ground, included collaborate with IRC health team for health screening of applicants prior depart from camp to RSC processing site. Sr. PSO supervises camp base assistants. The position will also support fellow Program Support team members by providing back-up support as needed

Major Responsibilities:

Programmatic Functions:

Verification and follow up • Monitor call list accuracy before posting and coordinate completion with all relevant officers. • Act as a focal point for refugee applicant verification process including screening, , notifying, and arranging appointments with identified applicants for USCIS interview and fingerprint, RSC pre-screening and follow up. • Perform quality check and finalize verification report, and notify completion to relevant staff. • Communicate with IOM field operation team or Aor Sor MLA camps to ensure refugee applicants are effectively transported for their USCIS interviews and RSC interviews. • Monitor and maintain home visit for no-show & unable to locate/contact applicants and update in START. • Ensure and review the follow up (FU) both documents and inquiries for Thai camps and collaborate with RSC team and update its in START.

Records & Library: • Provide support and back up to Program Support Officer as needed.

CBAs Management: • Interview prospective camp base assistant (CBA) for suitability and provide job responsibilities training to new recruits when requested. • Collaborate with Interpreter Manager to provide management of CBA arrangements ensuring adequate support for any RSC activities in Thai camps • Adhere and implement CBA guidelines accurately. • Collaborate with Interpreter and runner team to ensure CBA LOU and supporting documents are completed in a timely manner. • Supervise and provide training as needed to CBAs. • Accurately track work record using standard protocols including payments for interpreter and childminder services..

Operational Functions: • Prepare cash advance for the CBAs in Thai camps to support RSC activities and also ensure that • Complete cash advance liquidation in compliance with the IRC Finance policy and procedures in a timely manner. • Assist in a site survey and report the result to the Senior Transport and Site Maintenance Officer. • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. • Builds and maintains good relationships with staff from all backgrounds, genders, cultures and viewpoints. • Assist fellow Program Support members as needed. • Perform other duties as assigned by supervisor, in line with scope of work.

Key Working Relationships:

Position Reports to: Senior Site Manager Position directly supervises: N/A Indirect Reporting: N/A Other Internal contacts: Internal: All RSC Thailand staff, IRC Health team, IRC Thailand Operations and Administrative Staff External: IOM partner

Qualifications

Job Requirements:

Education: • University Degree or equivalent combination of education and experience

Work Experience: • Minimum three years of office administrative experience. Data entry experience is strongly preferred.

Demonstrated Skills and Competencies: • Ability to work with minimum supervision and meet deadlines. • Proven skills in general office administration and interdepartmental communication. • Both team and detail oriented; flexible and able to work in fast-paced, multi-cultural environment. • Able to function effectively in a complex office environment and set appropriate priorities; manages time well in order to meet deadlines. • Ability to carry out responsibilities independently with minimal technical support. • Excellent decision making, analytical and problem-solving skills. • Must be a patient and good communicator who can identify problems and pro-actively seek to resolve them. • Ability to drive a car in Thai camps.

Language and Computer Skills: • Excellent verbal and written English language skills required. • Working knowledge of a refugee language is desirable. • High level of computer literacy and proficient in MS Office applications (Word, Excel, Power Point, Outlook) is required. • Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.

Certificates or Licenses: Official Thai driving license

Working Environment:

The position is located at the RSC office in Mae Sot, Tak Thailand and is primarily office based. The employee is required to adhere to “The IRC Way” for professional conduct, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

Standards of Professional Conduct:

The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Equal Opportunity Employer:

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.