Senior Program Officer, Processing

Job Description

Background

Founded in 1933, the International Rescue Committee is a leading non-sectarian non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services and advocacy for refugees and victims of oppression or violent conflict. Staff and volunteers provide shelter, medical and public health assistance, education, training, and income-generating programs for refugees in nearly 30 countries. IRC also helps refugees resettle in the United States. IRC’s field offices across the US ensure that new arrivals have food, shelter, and clothing. IRC staff work with refugees to help them gain self-sufficiency through English language classes, job training and placement services and participation in community activities. Committed to human dignity and self-reliance, the IRC serves a symbol of hope and renewal for those who have taken flight in search of freedom.

Within IRC’s Resettlement, Asylum, and Integration (RAI) department, the Senior Program Officer, Processing manages pre-arrival processing under the Reception and Placement (R&P) program funded by the Department of State’s Bureau of Population, Refugees, and Migration (PRM). The Senior Program Officer oversees allocations, placement, assurances, transfers, and travel coordination under these programs. The position reports to the Director for Processing.

Major Responsibilities

- Oversee the day-to-day work of pre-arrival staff, ensuring that work is managed efficiently and on time. - Support cross-training among Program Officers to ensure sufficient coverage and flexibility as workloads shift. - Analyze policy and operational information received by PRM to update internal procedures as needed. - Maintain high performance and compliance standards with regard to assurance timeliness and other donor requirements. - Work with the Program Officer for Data Quality and Visualization to strengthen quality assurance and tracking mechanisms. - Support pipeline management and arrivals projection activities in close collaboration with the Director for Processing. - Facilitate trainings for IRC field offices on pre-arrival processing procedures and best practices. Provide technical assistance and support to field offices. - Represent IRC at pre-arrival subcommittee and resettlement committee meetings convened by RCUSA and other working groups as appropriate. - Represent IRC with donors at PRM as required by attending meetings and responding to inquiries. - Represent IRC at allocations meetings as appropriate. - Serve as Officer in Charge (OIC) for the Director for Processing as needed.

Key Working Relationships:

Position Reports to: Director for Processing Position directly supervises: Program Officer, R&P Assurances and Transfers; Program Officer, R&P Travel Coordination and Program Officer, Transfers.

Other Internal and/or external contacts:

Internal: Processing team colleagues; RAI HQ colleagues; RAI US field colleagues

External: Refugee Processing Center, Other Resettlement Agencies, IOM, PRM, Resettlement Support Centers, many others

Job Requirements

- Bachelor’s Degree; advanced degree a plus. - Minimum 5 years progressive work experience with social service or humanitarian assistance programs with experience in the field of program design. - Demonstrated in-depth knowledge of the US Refugee Admissions Program (USRAP) and R&P Program required. - Proven leadership ability and management experience. - Strong computer skills: advanced knowledge of Microsoft Office, especially Excel; Adobe; familiarity with IRIS, Hummingbird, WRAPS, or START a plus. - Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners. - Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships, including relationships with donors and government officials; - Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; exceptional attention to detail. - The ability to be flexible and work well under pressure in a fast-paced team environment; aptitude for ongoing learning and adjusting to frequent changes in processes.

Working Environment:

Combination of standard office work environment and remote work. Occasional travel may be required.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications