Senior Pipeline Officer (National Position) (4 Positions)

Job Description

Background/Summary:

Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with a sub-office in Kuala Lumpur, Malaysia.

Job Overview/Summary:

The Senior Pipeline Officer (SPO) is an integral part of the RSC Asia Pipeline team, responsible for monitoring, quality control (QC) and facilitating follow-up for the RSC Asia pipeline. The Senior Pipeline Officer (SPO) facilitates pipeline review, QC, case updates (including deferrals), and follow-ups with referring entities on behalf of refugee applicants to the USRAP.

Major Responsibilities:

• Maintain a senior level understanding of, and ensure all work is in adherence to, current USRAP policy and the Cooperative Agreement. • Maintain senior level knowledge of background information relevant to specific caseloads in the RSC Asia pipeline. • Perform advanced quality control, case updates and follow-up to unstick and/or ready cases for the next stage in processing coordinating with other processing departments as needed. • Draft clear and concise deferrals and update START Action Items and statuses accordingly. • Be able to use START filters to identify cases on partner holds or otherwise in need of Pipeline Team action and correctly assign follow ups to others via START. • Assist the Pipeline Managers to monitor and/or assist in needed follow-up action needed on special caseloads, including, but not limited to Minors, P3s and FTJ-Rs, as needed. • Assist the Pipeline Managers to monitor RSC Asia’s deferred caseload to ensure all are deferred for the correct reason and that routine follow-up is facilitated as needed. • Ensure a high level of error detection at QC check points in accordance with USRAP guidelines and the cooperative agreement, keeping the relevant Pipeline Manager routinely aware of developments in daily caseloads, including any policy clarification needs. • Respond to case-specific inquiries from other RSC staff, RAs and referring partner organizations as required. • Other duties as assigned by supervisor. This can include but is not limited to occasional pre-screening interviews and related follow-up with refugee applicants and could involve group or independent travel to the field.

Key Working Relationships:

Position Reports to: Pipeline Manager Position directly supervises: N/A Other Internal and/or external contacts: Internal: All Bangkok and Malaysia RSC staff External: RAs, UNHCR, DoHA, and local partners as required

Qualifications

Job Requirements:

Education:

• University degree in any field

Work Experience:

• At least two years of relevant professional experience with data entry/management experience is required. • Previous data collection and interviewing experience preferred. • Resettlement processing or other NGO experience is preferred. • Previous work in a multi-cultural environment is advantageous.

Demonstrated Skills and Competencies:

• Ability to do advanced quality check on cases utilizing Tableau reports and START filters. • Meticulously attentive to details. • Ability to multitask, work effectively under pressure and manage repetitive work. • Strong communication skills with a demonstrated ability to professionally interact with partners, beneficiaries, and interpreters. • Excellent report writing skills; ability to produce grammatically correct, error-free reports in accordance with USRAP guidelines and the cooperative agreement. • When required, ability to assist in providing necessary guidance and support to co-workers. • Team-oriented yet able to think and work independently. • Flexible and able to work in a fast-paced, multi-cultural environment. • High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality). • Ability to perform interviews and data collection through good listening and analytical skills. • Willingness and ability to travel to and work in remote locations such as refugee camps.

Language and Computer Skills:

• Excellent verbal and written English language skills. • Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook. • Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities. • Ability to type 40 words per minute.

Working Environment:

This position is based at the RSC office in Bangkok, Thailand, but may occasionally require national and/or international travel. This position will work closely with other members of the Pipeline & Reports Team, based in Thailand and Malaysia.

Standards of Professional Conduct:

The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Equal Opportunity Employer:

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.