Senior Officer, Identity & Access Management

IT & Telecom

Overview

Provide operational IAM support across SCI’s Azure AD/Entra ID and Microsoft 365 environment.

You have:

• Foundational understanding or basic proficiency in IT support, systems administration, or identity operations.
• Understanding of Active Directory principles (users, groups, OU basics).
• Familiarity with Azure AD/Entra ID and Microsoft 365 administration fundamentals.
• Basic understanding of MFA concepts and conditional access fundamentals.
• Ability to follow procedures, logically troubleshoot issues, and document processes clearly.
• Strong communication skills, customer-focused mindset, and willingness to learn.
• Exposure to SSO concepts and authentication workflows.
• Relevant Microsoft training/certification (e.g., Azure Fundamentals, Microsoft 365 Fundamentals) or equivalent hands-on exposure.

Save the Children International has an exciting opportunity for a Senior Officer, Identity & Access Management to join our global team.

Team and Job Purpose

The Global Infrastructure & Cloud Services team delivers secure, reliable, and scalable technology services supporting Save the Children International’s global operations. The team manages identity, access, cloud platforms, workplace technologies, and foundational IT services, enabling staff across 55+ countries to work safely and effectively.

Role Purpose

The Identity & Access Management Senior Officer provides operational IAM support across SCI’s Azure AD/Entra ID and Microsoft 365 environment. The role ensures user identity lifecycle processes are executed accurately (provisioning, deprovisioning, access changes), supports access-related troubleshooting, monitors authentication issues, and contributes to secure enterprise identity practices.

This entry-level position is designed to build technical expertise in cloud identity and access management, supporting a senior IAM engineer and contributing to a secure, compliant digital environment.

Job Title: Senior Officer, Identity & Access Management

Reports To: Cloud Services & Modern Workplace Manager (Africa/MENAEE)

Work Pattern: Hybrid/Remote with flexible working options available

Contract Length: Permanent

Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: SCI Careers

Time Zone (that the role holder must be available to work in): GMT+3

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Language Requirements: English

Principal Accountabilities

• Execute user identity lifecycle activities, including onboarding, offboarding, and access modifications in alignment with SCI standards.
• Provide first‑line to mid‑level troubleshooting for identity‑related issues (authentication failures, MFA prompts, access errors, basic conditional access behaviours).
• Manage identity constructs in Azure AD/Entra ID (security groups, role assignments, MFA settings, user attributes).
• Monitor identity systems for anomalies, risky logins, failed authentications, spam-related alerts, and escalate as required.
• Support Senior IAM Administrator with operational tasks, including MFA rollouts, access reviews, SSO integrations, identity hygiene improvements, and conditional access reviews.
• Contribute to IAM documentation, ensuring SOPs remain accurate and aligned with global team guidelines.
• Assist with testing and implementation of identity and infrastructure changes following SCI change management processes.
• Help coordinate and escalate Microsoft Support cases when required.
• Uphold security, compliance, and governance principles across all identity operations.

Experience and Skills

Essential

1. Foundational understanding or basic proficiency in IT support, systems administration, or identity operations.
2. Understanding of Active Directory principles (users, groups, OU basics).
3. Familiarity with Azure AD/Entra ID and Microsoft 365 administration fundamentals.
4. Basic understanding of MFA concepts and conditional access fundamentals.
5. Ability to follow procedures, logically troubleshoot issues, and document processes clearly.
6. Strong communication skills, customer-focused mindset, and willingness to learn.
7. Exposure to SSO concepts and authentication workflows.
8. Desirable
9. Basic PowerShell knowledge for operational support tasks.
10. Exposure to cloud IAM platforms (Azure AD, etc.).
11. Understanding of ITIL principles (incidents, changes, requests).
12. Experience with Intune, Autopilot, conditional access reviews, or device identity concepts.
13. Experience working in an automated or cloud native environment.

Desirable

• Basic PowerShell knowledge for operational support tasks.
• Exposure to cloud IAM platforms (Azure AD, etc.).
• Understanding of ITIL principles (incidents, changes, requests).
• Experience with Intune, Autopilot, conditional access reviews, or device identity concepts.
• Experience working in an automated or cloud native environment.

Education and Qualifications

Essential

• Relevant Microsoft training/certification (e.g., Azure Fundamentals, Microsoft 365 Fundamentals) or equivalent hands-on exposure.

Desirable

• Progress toward Microsoft Associate certifications (e.g., Identity and Access Administrator).
• IT-related diploma, degree, or professional course.

Working at Save the Children International

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.

Diversity, Equity and Inclusion and Equal Opportunities

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.

Our recruitment process:

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.

Apply now

Potential interview questions

Added 4 months ago - Updated 4 months ago - Source: savethechildren.net