Senior IT Operations Associate G7 Nay Pyi Taw

IT & Telecom

Overview

Lead IT operations and support activities for effective service delivery.

You have:

• At least seven years of progressively responsible job-related experience in information technology or telecommunications.
• Fluency in both oral and written communication in the Myanmar and English languages.
• A diploma/degree with IT or related field.
• At least five years of progressively responsible job-related senior level position experience in information technology.

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Vacancy Announcement WFP encourages female candidates and people with disabilities to apply. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

CONDITIONS OF EMPLOYMENT

Job Title: Senior IT Operations Associate Grade: G7 Type of contract: Fixed Term Contract

Number of Post:1 Duration: 12 months Duty Station: Nay Pyi Taw

Report to : Head of ICT Vacancy Number: 830017 Date of Publication: 23 October 2023 Deadline of Application: 6 November 2023

TERMS AND CONDITIONS

This post is opened for Myanmar Nationals Only. Applications received after the closing date will not be considered. Only short-listed candidates will be notified. Female applicants and qualified applicants from minority groups are especially encouraged to apply.

JOB PURPOSE

To lead Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
2. Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
3. Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
4. Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
5. Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
6. Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.
7. Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
8. Provide support to users, log and analyze all requests for support in accordance with standard processes, to support staff to deliver their services.
9. Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
10. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
11. Assist in developing and implementing corporate digital business solutions.
12. Perform other related duties as assigned.

STANDARD MINIMUM QUALIFICATIONS

Education: A diploma/degree with IT or related field. Experience: At least Seven years of progressively responsible job-related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar. Language: Fluency in both oral and written communication in the Myanmar and English.

All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely: • Leading by example with integrity, • Driving results and delivering on commitments, • Fostering inclusive and collaborative teamwork, • Applying strategic thinking, • Building and maintaining sustainable partnerships.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• At least five years of progressively responsible job-related senior level position experience in information technology

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings).Only short-listed candidates will be contacted. WFP will not request payment at any stage of the recruitment process including at the offer stage.

Request for Disability related Reasonable Accommodations: It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to [email protected]. A member of the reasonable accommodation team will contact you to confidentially discuss your needs.

This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP. This section is optional to describe additional responsibilities & knowledge required for the specific job.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

HOW TO APPLY

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: wfp.org