Senior IT Assistant

Support ICT standards and maintain network systems effectively

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UNHCR - UN High Commissioner for Refugees

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Lome (Togo)

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Overview

Support ICT standards and maintain network systems effectively

You have:

2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Certificates in Telecommunication Information Technology are essential
Knowledge of English and UN working language of the duty station if not English
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection is desirable
Proven experience with UNHCR IT tools and programs such as Office 360, Windows 11, LAN Networking, Teams

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Details

Hardship Level

A (least hardship)Family Type

FamilyFamily Type

FamilyResidential location (if applicable)

Grade

GS5Staff Member / Affiliate Type

General ServiceReason

Regular > Regular AssignmentRemote work accepted

NoTarget Start Date

2025-01-01Deadline for Applications

February 25, 2025Standard Job Description

Senior IT Assistant

Organizational Setting and Work Relationships The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties - Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology. - Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring. - Carry out missions for new installations and routine maintenance tours of ICT equipment. - Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups. - Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment. - Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. - Add and remove users from the Networks. - Maintain the inventory of ICT equipment and keep track of movements of ICT equipment. - Draft mails and memoranda on ICT matters. - Assist in the drafting of technical documentation on radio equipment operating procedures - Certify invoices and delivery notes and pass for payment. - Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards. - Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted. - Carry out administrative duties, within the area of competence as assigned. - To decide on appropriate resolution to incidents. - Escalating incidents where they cannot be resolved at the office level.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education Not applicable

Certificates and/or Licenses Telecommunication Information Technology. (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Relevant experience in the ICT field.

Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills IT-Computer Literacy (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The desired candidate must have solid UNHCR IT experience in managing communication and networks in the operation.

He/she should provide guidance on UNHCR rules, regulation and procedures to adhere the standards and accountability.

The operation supports Northern region of Savanes the ideal candidate must have proven experience of UNHCR IT tools and programs e.g. Office 360, Windows 11, Printers, LAN Networking, Teams, etc.

The ideal candidate must have completed of UNHCR IT and Cyber security learning programmes or specific training relevant of the position function.

In addition, he/she should be able to prepare and submit regular quality reports including IT inventory, communication equipment’s for staffs and vehicles and documentation.

Shortlisted candidates will be required to sit for a competency-based interview. He/she must have a notion of radio telecommunication and satellite connectivity solutions, and a good customer approachRequired languages (expected Overall ability is at least B2 level):

Desired languages

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

IT-Computer LiteracyEducation

Certifications

Information Technology - Other, Telecommunications - OtherWork Experience

Competencies

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaborationUNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

No additional data.The English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translationsN/AFunctional clearance

This position doesn't require a functional clearance

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Potential interview questions

Describe a time when you had to troubleshoot a technical issue.	This question assesses your problem-solving skills in a technical context.	Provide a clear description of the issue, your approach to resolving it, and the outcome.
How do you prioritize tasks when managing multiple IT resources?	This question gauges your organizational abilities and task management.	Pro members can see the explanation.
Can you give an example of training a non-technical staff member on IT systems?	Pro members can see the explanation.	Pro members can see the explanation.
Tell us about your experience with network management.	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you use to stay updated with technological trends in ICT?	Pro members can see the explanation.	Pro members can see the explanation.