Senior Information Technology Officer (AUSSOM)

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AU Values

• Respect for Diversity and Team Work • Think Africa Above all

• Transparency and Accountability • Integrity and Impartiality

• Efficiency and Professionalism • Information and Knowledge Sharing

Organization Information

Reports to: Chief Integrated Support Services (CISS) Directorate/Department/Organ: Department of Political Affairs, Peace and Security Division:AU Support and Stabilization Mission in Somalia Number of Direct Reports:1 Number of Indirect Reports:0 Job Grade: P3 Number of Positions:1 Contract Type: Fixed Term Location: Mogadishu, Somalia

Purpose of Job

The Senior IT Officer reports to the Chief Integrated Support Services (CISS) and supports the planning, coordination, implementation, maintenance, and monitoring of Mission information and communications technology (ICT) systems and services in support of the AUSSOM mandate. The incumbent contributes to the management of Mission ICT infrastructure, systems administration, network operations, user support, information security, and technology coordination activities within the Mission area. The Officer supports ICT service delivery, operational continuity, system reliability, and technology support requirements within a complex and high-risk field mission environment.

Main Functions

• Supports the planning, coordination, implementation, maintenance, and monitoring of Mission ICT systems, infrastructure, and technology services in support of the AUSSOM mandate and operational requirements. • Contributes to the management of Mission ICT infrastructure, including networks, servers, communication systems, enterprise applications, and user support services within the Mission area. • Supports ICT service delivery, systems administration, network operations, operational continuity, and technology support activities to ensure reliable Mission operations. • Assists in coordinating ICT projects, system upgrades, technology initiatives, and infrastructure improvements in collaboration with Mission components and relevant AU ICT structures. • Supports information security, cybersecurity, data protection, and ICT compliance activities in accordance with applicable AU policies, procedures, and operational requirements. • Contributes to ICT troubleshooting, technical support, system maintenance, user assistance, and operational problem-solving activities relating to Mission ICT operations. • Supports ICT reporting, infrastructure monitoring, technical coordination, and information management activities in support of Mission operational effectiveness.

Specific Responsibilities

• Supports the planning, coordination, implementation, maintenance, and monitoring of Mission ICT systems, infrastructure, and operational technology services within the Mission area. • Contributes to the management and administration of Mission ICT infrastructure, including networks, servers, communication systems, enterprise applications, databases, and user support services. • Supports ICT service delivery, operational continuity, systems administration, network operations, and technology support activities to ensure reliable Mission ICT operations. • Assists in coordinating ICT projects, infrastructure upgrades, system improvements, software deployments, and technology initiatives in collaboration with Mission components and relevant AU ICT structures. • Supports cybersecurity, information security, data protection, access control, and ICT compliance activities in accordance with applicable AU policies, procedures, and operational requirements. • Contributes to troubleshooting, technical support, system maintenance, operational problem-solving, and user assistance activities relating to Mission ICT systems and infrastructure. • Supports monitoring and maintenance of Mission ICT infrastructure performance, system availability, network reliability, and operational functionality. • Assists in preparing ICT reports, technical assessments, infrastructure updates, system documentation, and briefing materials relating to Mission ICT operations. • Supports coordination and liaison activities with Mission components, contractors, AU ICT structures, service providers, and relevant stakeholders on ICT-related matters. • Assists in supervising, guiding, and coordinating subordinate ICT personnel and field-level ICT support activities as required. • Supports the maintenance of ICT records, technical documentation, inventory systems, user support logs, and information management tools relating to Mission ICT operations. Performs any other duties as assigned by the supervisor.

Academic Requirements and Relevant Experience

• Master’s degree in Information Technology, Computer Science, Information Systems, Network Engineering, Systems Administration, Telecommunications, Software Engineering, or a related field with a minimum of seven (7) years of relevant professional experience, including at least three (3) years in ICT systems administration, network operations, infrastructure support, ICT service delivery, or field mission ICT environments. Or • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Network Engineering, Systems Administration, Telecommunications, Software Engineering, or a related field with a minimum of ten (10) years of relevant professional experience, including at least three (3) years in ICT systems administration, network operations, infrastructure support, ICT service delivery, or field mission ICT environments. • Professional ICT certifications in networking, systems administration, cybersecurity, cloud technologies, IT service management, or related ICT disciplines are an added advantage. • Experience in AU, UN, or other international field missions, particularly in conflict or post-conflict environments, is desirable. • Experience in ICT infrastructure management, systems administration, network support, communication systems, and enterprise applications is desirable. • Experience in cybersecurity, information security, ICT compliance, operational continuity, and data protection activities is desirable. • Experience in ICT troubleshooting, user support, technical coordination, and operational ICT service delivery is desirable. • Experience in the use of ICT management systems, infrastructure monitoring tools, databases, and standard Microsoft Office applications is desirable. • Strong analytical, technical reporting, coordination, and problem-solving skills are required

Required Skills

• Strong ICT operational support, systems administration, network management, and infrastructure coordination skills within complex field mission environments. • Ability to support the implementation, maintenance, monitoring, and troubleshooting of Mission ICT infrastructure, communication systems, enterprise applications, and operational technology services. • Good understanding of ICT infrastructure management, network operations, cybersecurity principles, information security, operational continuity, and data protection requirements. • Ability to coordinate ICT service delivery, technical support, infrastructure maintenance, and operational problem-solving activities in support of Mission operations. • Strong analytical, technical reporting, troubleshooting, and problem-solving skills. • Ability to coordinate effectively with Mission components, contractors, service providers, AU ICT structures, and relevant stakeholders on ICT-related matters. • Ability to work effectively under pressure and respond to evolving operational and technology requirements within a fast-paced field mission environment. • Proficiency in the use of ICT management systems, infrastructure monitoring tools, databases, enterprise applications, and standard Microsoft Office applications. • Ability to maintain professionalism, technical accuracy, confidentiality, and accountability in ICT operations and information management activities

Leadership Competencies

Strategic Insight

Developing Others

Change Management

Managing Risk

Core Competencies

Building Relationship

Foster Accountability Culture

..Learning Orientation

Communicating with Influence

Functional Competencies

Conceptual Thinking

Job Knowledge and information sharing

Drive for Results

Continuous Improvement Orientation

.

TENURE OF APPOINTMENT:

The Appointment will be made on a fixed term contract for a period of one (1) year, of which the first three (3) months will be considered as a probationary period. Thereafter, the contract may be renewed for a similar period subject to funding availability, satisfactory performance and agreed deliverables.

GENDER MAINSTREAMING:

The AU Commission is an equal opportunity employer and qualified women are strongly encouraged to apply.

LANGUAGES: Proficiency in one of the AU working languages (Arabic, English, French, Kiswahili, Portuguese, and Spanish) is mandatory and fluency in another AU language is an added advantage

REMUNERATION:

The salary attached to the position is an annual lump-sum of US$ 125,607.58 (P3 Step 5) inclusive of all allowances for internationally recruited staff, and US$ 91,058.73 inclusive of all allowances for locally recruited staff of the African Union Commission.

Applications must be submitted no later than July 13, 2026 11h59 p.m. EAT.

-Only candidates who meet all job requirements and are selected for interviews will be contacted. -Consideration will be given only to those candidates who have submitted a fully completed online application with a curriculum vitae (CV), an African passport, and the required academic qualifications, such as Diplomas (Bac+2), Bachelor's degrees (Bac+3), Master's degrees (Bac+5) and any relevant certificate in line with the area of expertise. -The African Union is an equal opportunity employer, and female candidates are strongly encouraged to apply. -Candidates from least represented and underrepresented countries within the African Union are strongly encouraged to apply for positions that fit their profiles.

Least represented countries: Algeria, Angola, Cape Verde, Central African Republic, Comoros, DR Congo, Egypt, Equatorial Guinea, Eritrea, Gambia, Guinea, Guinea-Bissau, Liberia, Libya, Madagascar, Mali, Mauritania, Mauritius, Morocco, Namibia, Sahrawi D.R., Sao Tome and Principe, Seychelles, and Somalia.

Under represented countries: Congo, Mozambique, South Africa, Sudan and Tunisia.