Senior Information Technology Associate, APAC

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be more than 2,335 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The Regional Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with appropriate international organizations, regional civil aviation bodies, sub-regional bodies and UN Agencies and programmes. In addition, the Regional Office ensures interregional coordination and promotes the timely and harmonized implementation of ICAO policies, decisions, Standards and Recommended Practices (SARPs) and air navigation plans. The Regional Office also provides technical guidance and assists States/Territories in their implementation activities.

The Senior Information Technology Associate (SITA) is responsible for the development, maintenance and improvement of ICT system including LAN management to ensure quality ICT services of the Regional Office. The incumbent takes client-oriented and proactive approach to provide support and services related to ICT infrastructure, connectivity, ICT equipment procurement and maintenance, application software and training for staff members.

The SITA reports to the Administrative Officer. S/he consults the Deputy Regional Director for guidance and directives on policy matters. The incumbent coordinates and works closely with ICT Section at Headquarters on technical matters, procurement and implementation of the ONE-ICAO ICT policy.

Responsibilities Function 1 (incl. Expected results) Administers, manages and control ICT system of the Regional Office, achieving results such as: - Assist with the development, management and control of the ICT system including LAN management and file management. - Liaise and coordinate with ICT Unit at Headquarters on the development and implementation of ICT plan and the improvement of IT infrastructure. - Act as LAN Administrator to determine the configuration and level of security of electronic files kept on the shared drive and assign level of access of users. - Develop appropriate mechanism to ensure highest level of LAN security and protection against potential intruders. - Maintain the effective functioning of router, WIFI, ISDN line and software to ensure the stabilized and uninterrupted connection with the centralized server at Headquarters.

Function 2 (incl. Expected results) Manages and operates APAC Regional Office's information and communication technology infrastructure equipment, achieving results such as: - Plan, install, configure, operate and maintain an appropriate suite of Network Information Systems applications (Internet) - Ensure proper functioning and performance of servers, Cloud system, storage and other network equipment - Access, Web, Electronic Mail, Network File and Print Services. - Make recommendations on the overall strategy, policies and procedures for the smooth administration and maintenance of all office ICT systems and facilities, identify and plan future requirements, and recommend and implement technological changes. - Ensure the implementation, maintenance and continuous performance of the Office's hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories. Ensure provision of hardware/software support for internal and external users (all levels). - Ensure the policy and procedures for the security of the network and data integrity (including backup of strategic data, virus protection, and intrusion and user access control) are respected. - Analyse current work procedures and methods, as well as specific user requests, identify need for new software applications in response to work requirements, and monitor their design, development, implementation, maintenance and upgrading. - Liaise with outside consultants, programmers, IT and electrical specialists, etc. with regard to the feasibility, implementation, follow-up and control, upon completion of office ICT work projects.

Function 3 (incl. Expected results) Assists in the procurement of ICT equipment and services, achieving such results as: - Coordinate with ICT Unit at HQ on the requirement for ICT equipment, software and services. - Ensure performance of specific technical solutions including installation of servers, cloud systems, and configuration of hardware electronic components and peripherals and routine repairs, in accordance with ICAO standards and operational requirements. - Prepare annual procurement plan for consideration and approval of ICT/HQ. - Process procurement of ICT hardware and services ensuring compliance with rules, regulations, and Procurement Code. - Arrange and supervise the installation and testing of ICT hardware and services, coordinate repair and maintenance, acquire service agreement from outside suppliers and/or outsourced service providers as necessary. - Maintain and update inventory list of ICT equipment and initiate action for write-off of obsolete items.

Function 4 (incl. Expected results) Provides ICT technical support and services for the effective operation of the Regional Office, achieving such results as:

• Oversee day-to-day computer operations, troubleshoot and rectify problems related to computer equipment, LAN connection, retrieval and access of information, provide help desk support for the Regional Office staff members on specific requirements.
• Facilitate, train and provide guidance to users on the use of new software, web-based applications, conduct or coordinate training on ICT related subjects.
• Keep abreast with latest ICT technology and provide recommendations to improve the existing guidelines and/or procedures to improve ICT operations and enhance office efficiency.
• Provide ICT support for meetings, seminars and workshops organized by the Regional Office, for in-person, virtual and hybrid format, including the provision of wireless LAN and internet connection, and/or visitors/delegates attending the events at the Regional Office
• Liaise and coordinate with ICT/HQ on the provision of appropriate measures to protect the computer system from viruses and intruders.
• Manage and configure e-mail accounts for users, assign level of access to information in the shared drive.
• Maintain appropriate back-up system of files and electronic mails to ensure business continuity.
• Prepare correspondence and maintain filing on ICT matters.
• Monitor file server system and functionality including traffic, usage and performance.

Function 5 (incl. Expected results) Administers APAC web site and support ICT related activities and projects, achieving such results as: - Serve as Webmaster for APAC web site; act as contact point for posting/updating of information posted on APAC web site. - Coordinate with ICT/HQ on the standardization and integration of Regional Office’s web site. - Monitor content of the APAC web site and coordinate with the Sections concerned to acquire and/or update information. - Provide training to Regional Office staff on web posting as necessary. - Implement ICT projects as assigned by ICT/HQ including the ONE-ICAO ICT initiative ensuring the proper and timely execution of the project within the prescribed timeframe. - Provide ICT support in the development or implementation of special projects and activities initiated by the Regional Office.

Function 6 (incl. Expected results) Performs other related duties, as assigned.

Competencies Professionalism: Sound knowledge of computer systems technology and network. Knowledge in managing and maintenance of websites and related software for web posting. Strong computer skills, familiarity with Microsoft technology and deployment of MS Office suites. Ability to install, operate and configure computer hardware and peripherals is an advantage. Ability to interact with hot-line operators for remote troubleshooting and maintenance. Ability to train others in computer systems operations; Ability to draft User Guidelines; Ability to work independently, initiative, judgement, thoroughness, accuracy, creativity, discretion; Ability to maintain harmonious working relationships in a multicultural environment. Good knowledge and work experience in a technical environment, namely, Windows Servers, Vmware, Storage system, Cisco Communication equipment, Checkpoint firewall, Windows Desktop Systems, MS Forefront, Microsoft Office Productivity Software, Server Hardware Infrastructure management, Microsoft SharePoint, MS System Management Server, Microsoft .Net, ColdFusion, C Sharp, Access, SQL Server, structured documentation, web-based applications, MS Teams, Zoom, Unified Communications / IPT Telephony; and Video Conference Systems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education Essential: A Diploma of College Studies (DEC) or equivalent education in Computer Science or Information and Communication Technology or related field.

Work Experience - A minimum of seven (7) years of experience in the field of ICT systems management, systems administration, end-user support and web application development, such as, WAN/LAN networking, operating system and work experience in a technical environment is required.

• Experience in the administration of data communication networks such as Internet, Intranet, LAN including MS Windows Servers 2012 or higher, Office 365, and MS Exchange online (Cloud) is required.

• Experience in design/development/maintenance of websites (static and dynamic) and knowledge of SharePoint 2013 is required.

• Experience in development/maintenance of databases, not involving complex programming is required.

• Experience in installation/operation/maintenance of computer equipment, including peripherals as well as software applications is required.

• Experience working in UN or International organization in similar function is desirable.

• Experience with of UN practices and procedures related to IT operation, security and infrastructure management is desirable.

  Languages Essential Fluent reading, writing, and speaking abilities in English and a working knowledge of the official language of the duty station.

Desirable A working knowledge of any other language of the Organization (Arabic, French, Russian, Spanish).

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”

Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

Please note that this is a locally-recruited position and restricted to Thai Citizens, Permanent Residents of Thailand and applicants with a work permit.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of three (3) years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC),

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level Net Base Salary per annum G-7 THB 1,032,928

United Nations Considerations In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.