Senior ICT Associate (Platforms Integration and Cloud) GS-7, FT, post nr. 120470, ICTD Digital Core, Valencia, Spain

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education. More about G-7 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, a connected world.

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programs globally through innovative technology-enabled solutions.

UNICEF is going through an exciting digital transformation that will influence the work of the entire organization. As part of this transformation, UNICEF has opened a new ICTD Digital Core office in Valencia, Spain to execute ICTD’s digital strategy across all UNICEF locations globally.

This position is part of the Application Platforms and Services (APS) Unit under the ICTD Digital Core, Platforms and Service Delivery (PSD) Section in Valencia, Spain. Reporting to the ICT Specialist – Software Developer for Systems Integration and Cloud, the incumbent of the position will have hands-on responsibility in maintaining and monitoring the operational components of the UNICEF cloud workloads and underpinning the support with the cloud hosted projects and services.

How can you make a difference?

The Senior ICT Associate supports the ICT Specialist (Software Developer for Systems Integration and Cloud) in the deployment and management of cloud hosted workloads, including configuration, maintenance, monitoring and performance management for cloud hosted projects and services.

Key responsibilities:

As Senior ICT Associate (Platforms Integration and Cloud), the incumbent will be a Subject Matter Expert for various systems and technologies around Cloud Application Hosting Platforms. Including but not limited to day-to-day monitoring and tuning of platforms performance; leveraging automation to increase productivity; and maintaining security best practices, backup, and redundancy strategies.

Responsibilities will include:

Contribute to the provisioning and administration of cloud resources using best practices as defined in the UNICEF’s guidelines.

Manage and support UNICEF's Developer Collaboration Platform (DevOps) by creating and maintaining automation, CI/CD pipelines, project and user licensing.

Work closely with development teams to determine application deployment and configuration requirements; understanding capacity and performance requirements and providing platform support and help with system troubleshooting.

Contribute to the security operations function for the Cloud hosted systems and environments by performing the initial triage of alerts or reported incidents and contributing to the advanced analysis and investigations as directed by the ICT Specialist. Perform remediations based on playbooks for medium to high fidelity alerts that require human intervention.

Participate in the design and development of infrastructure integration services and migration of traditional infrastructures to cloud-based automated infrastructure.

Contribute to the support of Hybrid cloud solutions and demonstrate abilities to understand and operate Infrastructure as a Service (IaaS), Platform as a Services (PaaS) and Software as a Service (SaaS).

Discourage the support of non-standard configurations which would otherwise impede systems' performance and security.

Document layouts, and procedures for all operations to facilitate access to information.

Perform other related duties as assigned by the ICT Specialist and participate in special projects as assigned.

To qualify as a champion for every child you will have…

• Secondary education with University Level courses in Computer Science, Math, Statistics and Social Sciences.
• At least 7 years of progressing responsibility and working experience in related cloud hosted workloads, preferably Azure cloud.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.
• Understanding of Azure services and technologies (Resource Manager APIs and Deployment Methodologies, Application Services, Storage and Networking).
• Strong knowledge of shell scripting including PowerShell, Bash (or equivalent), and web configuration including IIS.
• A good understanding of Azure Kubernetes service (AKS).
• A working experience with CI/CD pipelines. Knowledge of DevOps is a must and familiarity with GitHub Enterprise is a plus.
• English is required, an additional UN official language is desirable.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability and the core competencies as follows:

• Builds and maintains partnerships • Demonstrates self-awareness and ethical awareness • Drive to achieve results for impact • Innovates and embraces change • Manages ambiguity and complexity • Thinks and acts strategically • Works collaboratively with others

View our competency framework here.

Remarks:

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. Qualified female candidates are strongly encouraged to apply.

Candidates must be nationals of EU countries or in possession of a valid work permit. Please note that General Service (GS) staff are locally recruited staff and candidates are personally responsible for any travel and accommodation arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.