Senior ICT Associate (Network) GS7 FT # 83943 Bamako, Mali (Malian Nationals only)

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be more than 2,387 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

Mali Country Office is an emergency duty station, with increasingly dependent on computer resources for almost everything from program planning, implementation and financial control to telecommunication. Communication capacity and tools in an emergency setting are the lifeline of any major emergency response effort but the work of emergency responders can be difficult as the telecommunication infrastructure is often disrupted or unavailable. In these kinds of situations and time sensitive scenarios, ICT personnel are the first line of response and carry the responsibility of providing immediate and secure telecommunications means and ICT services to enable UNICEF deliver its support to the affected communities against the challenges posed by emergencies. This specific position, placed under the direct supervision of the ICT specialist for Mali, requires the ability to administer user access to the network, data security of the network, and troubleshooting ad-hoc hardware and/or software problems experienced in the network or stand-alone systems. Must be responsible for all network related issues in terms of maintenance, upgrades and training, whether it is LAN like Cisco Meraki, WAN like ISP or VSATs, Emergency Telecoms like Radios, Satellite phones, BGANs etc, conferencing like polycom. As the post is located in Bamako, the incumbent will also be responsible for the maintenance/improvement of all network related issues and equipment for Bamako and 5 zone offices located at Kayes, Gao, Mopti, Tombouctou and Sikasso office.

Purpose for the job: The Senior ICT Associate (Network) GS7 FT # 83943 reports to the ICT Specialist, P3 for guidance and general supervision. Senior Network Associate is accountable for the delivery of effective and efficient technical and operational assistance to the supervisor in the administration, maintenance, documentation, and monitoring all UNICEF's networks and network components. Ensures that effective and efficient network operation and services, including software, hardware and operational support to ensure minimal down time and maximum productivity.

How can you make a difference?

Summary of key functions/accountabilities:

1. High standards of network operations and services are maintained through continuous infrastructure improvement, performance monitoring and policy compliance.

2. Timely and effective support for network changes, enhancements, optimization is provided.

3. Network availability, services and security are enhanced and maintained.

4. Timely and effective network audit and redundancy plans are provided for performance optimization and network protection.

5. Updated network description, processes and procedures are kept documented to maintain internal knowledge continuity and competency.

6. Assignments of additional duties and responsibilities are effectively performed.

1. High standards of network operations and services are maintained through continuous infrastructure improvement, performance monitoring and policy compliance.

• Maintains UNICEF's Local and Global Network Infrastructure at all NYHQ locations: ranging from hardware installation of network components (including routers, switches, firewalls, bridges, hubs and modems, etc.) to software upgrades and network management tools.

• Determines causes of computer/software/network malfunctions through testing and evaluation, and resolves by additions, modifications, repair, or external support assistance.

• Advises appropriate staff members of possible causes of the problem, risks and precautions necessary to avoid additional issues.

• Monitors and ensures application/compliances of IT policies and guidelines, established processes and procedures by all team members.

• Monitors/analyzes staff performance, examines faulty areas in the IT infrastructure, resolves issues, and defines training needs, for improvement in the network operations and services.

2. Timely and effective support for network changes, enhancements, optimization is provided.

• Prepares system for installation and attachment to LAN/WAN. Installs and tests network infrastructure equipment including switches, routers, and associated cabling.

• Plans network changes and growth based on network security, utilization data, performance data, and the user input.

• Monitors and analyzes network statistics, vendor reports and other sources of information for network optimization, utilizing existing Enterprise Management tool sets and the specific utilities.

3. Network availability, services and security are enhanced and maintained

• Conducts routine monitoring of the WAN to ensure its continued network services, installs routine updates to the software, performs normal corrections when necessary and alerts the supervisor if special actions must be planned or if threats to the network might exist.

• Enhances network availability and service levels by establishing routine maintenance procedures, heightening security and access rights.

• Coordinates all changes closely with Technical Architecture groups (security, GTS platforms and change management).

4. Timely and effective network audit and redundancy plans are provided for performance optimization and network protection.

• Performs audit of core and critical network components and develops a new baseline benchmark. Optimizes network performance according to benchmark.

• Implements and maintains network redundancy plans.

5. Updated network description, processes and procedures are kept documented to maintain internal knowledge continuity and competency.

• Documents/reports network processes, procedures, software, tools and issues. Classifies and maintains the network documentation.

• Provides support in the staff training, development and distribution of instructions and other related materials.

• Develops training plans for the team members to ensure appropriate level of knowledge on the network infrastructure issues.

• Conducts the training/induction process for new staff on internal processes/procedures, network management tools and the IT Operation/Services environment.

6. Assignments of additional duties and responsibilities are effectively performed.

• Performs additional duties as assigned by the supervisor.

To qualify as an advocate for every child you will have…

• Completion of Secondary education supplemented with formal training at university level in Computer Science, Business Administration, Engineering or related field with training in networking and telecommunication technology. Additional Networking/ telecommunication related industry certification an asset.
• Computer literacy and ability to effectively use standard office software, tools and technologies.
• Seven years practical work experience in information technology, including systems administration and operations, network computing, systematic methods of trouble shooting and analytical problem solving, providing assistance to users on IT services, and use of applications and diagnostic tools. Practical experience in Global Network Problem Resolution, Infrastructure Operations, Service Operations, and practice in network operations.
• Broad exposure to substantive Windows systems work reflecting major IT developments in such areas as client/server computing and applications, database administration/engineering, operating systems development, internetworking desirable.
• Work experience in emergencies.
• Fluency in French (oral and written) and good working knowledge of English required. Knowledge of at least one local language of the duty station is an asset

For every Child, you demonstrate…

Core Values

• Care
• Respect
• Integrity
• Trust
• Accountability

Core competencies

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

Functional Competencies:

• Communication (II)
• Analyzing (II)
• Planning & Organizing (II)
• Applying technical expertise (II)
• Following Instruction and Procedure (II)

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.