Senior Human Resources Associate (HR Administration, Quality Assurance) GS-7, Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education. More about G-7 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's programme results worldwide. ​

GSSC has won the 2019 Business Services Firm of the Year in Hungary, 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland

How can you make a difference?

The Senior Human Resources Associate (Quality Assurance) will be responsible for strengthening oversight over the internal processing at the GSSC, including a new component of service quality assurance, to ensure our HR services are performed efficiently in compliance with UNICEF HR policies, procedures and internal Standard Operating Procedures (SOPs).

In addition, to the role of compliance, the incumbent will also monitor processes, follow up on suspicious transactions, issue reports on trends from data analysis and raise awareness of potential fraud risk.

This role will not have supervisory responsibility and complement the work done by the Subject Matter Expert (SME) function.

This will involve…

1. Compliance

• Define Quality Assurance (QA) program and quality guidelines.
• Perform quality audits and statistical sampling for quality control testing.
• Conduct QA reviews on Transaction Processing, ensuring full compliance with SOPs.
• Complete SOP risk analysis.
• Ensure that comprehensive documentation is in place on which to base compliance review.
• Ensure that the risk framework is updated and representative.
• Evaluating process and system improvements.
• Work closely with Stakeholders keeping them informed of findings and follow up actions required.
• Prepare monthly QA report with the trends and analysis that highlight issues identified or unresolved and present to Chief HR-Admin, as well as to the respective Stream Leads.
• Identify specific areas for quality review such as case handling, client communication, knowledge articles, training material, etc.

2. Monitoring

• Develop testing and assessment procedures that are uniform throughout the organization.
• Review all key data elements in representative samples of transactions to identify non-compliant and suspicious transactions
• Regularly identify gaps in application of policies and procedures
• Based upon testing results, Review and update risk register and risk framework
• Design and test reports for QA purposes only related to risk and quality monitoring

3. Risk Management & Governance

• Recommend system and process changes to reduce risks
• Recommend areas for improvement in knowledge sharing and capacity building to improve compliance
• Ensure the QA recommendation tracker is reviewed and updated on monthly basis with the Stream Leads.

4. Fraud Detection Programme (Detective Reporting)

• Conduct Risk Assessment and Fraud Prevention Analysis.
• Utilize data analytics methods (detective control analysis – see such as variance analysis, verification procedures (completeness and accuracy) to validate fluctuation in data is reasonable and highlight unexpected anomalies requiring further investigation.
• Request supporting information and evidences from random chosen staff members to compliment the ‘self-certification’ model of business within UNICEF for specific HR entitlements or allowances.
• Produce detective control reports.
• Work closely with Stakeholders keeping them informed of findings and follow up actions required.

5. Additional duties, as required

• Support the QA function at Human Resources (Administration) and the overall section as required
• Backstopping colleagues in the team during their leave

To qualify as an advocate for every child you will have…

• Completion of secondary education (i.e. high school diploma) is a minimum requirement. University level courses in human resources and/or business administration is desirable.
• Minimum of seven (7) years of relevant work experience in human resources is required. A completed university degree from an accredited institution will be counted towards the minimum work experience requirements.
• Advanced knowledge in the Microsoft Suite of Products (including MS Word, MS Excel & MS PowerPoint) is required.
• Technical knowledge and skills specifically in the areas of data analysis, trend monitoring, reporting mechanisms, and data presentation would be highly desirable.
• Knowledge and experience in risk analysis of business process is desirable.
• Previous hands-on experience in planning, organizing and delivering administrative support services is highly desirable.
• Expertise in running checks and controls on business transactions and processes is an advantage
• Work experience with a development organization is an asset.
• Knowledge of UN/UNICEF'S rules, regulations and procedures is considered an asset.
• Fluency in English (verbal and written) is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset. Knowledge of the local language of the duty station is an asset.

As an advocate for every child, you will receive…

• A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments. Access here the UN Salary Scale for Hungary, and here a salary calculator for simulation.
• Net salary range of HUF 678,250- 771,917 depending on initial step (medical insurance and pension premiums will be deducted from the net salary)
• Holidays and leave, including 30 days of annual leaves per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

The hiring manager may apply other criteria within the context of the job requirement, beyond the minimum requisites for shortlisting

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it https://uni.cf/UNICEFValues

UNICEF Core Competencies required for this post are:

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Drives to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Thinks and Acts Strategically
• Works collaboratively with others

To view our competency framework, please visit: https://uni.cf/Competencies

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. More information on UNICEF’s commitment to diversity and inclusion: https://uni.cf/InclusiveUNICEF

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID).