Senior Health Program Manager

The IRC Health Program consists of programing that addresses vulnerable populations’ health needs through medical case management, health education and public health interventions. The health program works in collaboration with the healthcare sector, public health authorities, medical providers, facilities, universities, and community agencies. These partnerships provide a web of support that enable vulnerable individuals and families to regain health and stability that may have been lost during displacement and/or resettlement. The IRC’s Health Program provides individualized health education for clients on topics such as health literacy, navigating the US healthcare system, COVID-19 prevention and mitigation, women’s health, and medication adherence. IRC has incorporated new efforts to address the growing public health needs of refugee and immigrant communities including coronavirus prevention, mitigation, vaccine uptake and response that has been recognized on a national level.

Job Overview:

The Senior Health Services Program Manager provides a combination of program oversight, staff supervision, partnership development, and grant maintenance for IRC Arizona. This position is charged with maintaining service provision and contract compliance for various public health projects, medical case management for Reception and Placement, Matching Grant, and Refugee Support Services (Tucson), and in developing health literacy and advocacy programming throughout the Arizona service area. This position will also assist the Deputy Director of Programs with creating a unified health program across sites, strategic planning, and monitoring and evaluation of the specified programs.

Major Responsibilities:

- Oversee Health Program Services in a manner that supports exchange of ideas, encourages camaraderie and collaboration, and fosters professional development. - Design strategies and frameworks to effectively operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities. - Support the development of new programming by identifying key stakeholders, partners, resources, donors, and volunteers. - Coordinate with other IRC teams to create multi-disciplinary approaches to services that facilitate the best possible client outcomes. - Build and disseminate knowledge/analysis about local and national public health issues and trends that impact IRC clients. Act as IRC Arizona’s subject matter expert on matters of public health and impact on staff and clients. - Develop strategies to enhance community outreach and engage new stakeholders. - Provide appropriate supervision and case coordination to ensure acute client needs are met in a timely and culturally appropriate manner for each program. - Track budgets, program expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications. - Provide supervision to various health services staff, AmeriCorps, volunteers, and interns associated with each program. - Ensure coordination with the development and implementation of all outreach and training activities to meet program outcomes. - Develop and implement program growth through funding opportunities, including identifying, reviewing, and writing grants. - Regular program oversight and supervision including monitoring/auditing of documents, records and tracking tools for program case files and reporting. - Participate in program meetings and staff development activities. - Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding. - Other duties as assigned.

Key Working Relationships:

Position Reports to: Deputy Director of Programs Position directly supervises: Health Program Supervisor, COVID Outreach Coordinator, COVID Health Coordinator, Care Coordinator Specialist, Health Services Caseworker, MC3 Caseworker, AmeriCorps, MSW Interns and volunteers within program

Indirect Reporting: Other Internal and/or external contacts:

Internal: IRC staff, interns, and volunteers

External: Community partners, employers

Job Requirements:

- Graduate degree or equivalent work experience, with an emphasis in social work, public health, or international health. - At least 3-5 years of related professional experience with proven skills in supervising case management staff, grant reporting and program development required. - Excellent written and spoken English skills; bilingual ability preferred. - Strong organizational skills and detail oriented. - Excellent writing and analytical skills. - Case management and/or victim's assistance experience preferred. - Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment. - Computer literacy, data base experience preferred. - Ability to work independently and be a flexible team player. - Must have a valid driver’s license, active insurance policy and access to reliable transportation. - Must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

Standard office work environment and some travel throughout service delivery area.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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