Senior Durable Solutions Assistant

Overview

Provide counselling and assist in durable solutions for refugees and POC.

You have:

• 2 years relevant experience with High School Diploma or 1 year relevant work experience with Bachelor or equivalent or higher.
• DM-Database Management and IT-Microsoft Office Productivity Software are essential functional skills.
• Knowledge of English and UN working language of the duty station if not English.
• Essential completion of HCR Protection Induction Programme is required.

Deadline for Applications

January 27, 2026Hardship Level (not applicable for home-based)

E (most hardship)Family Type (not applicable for home-based)

Non FamilyStaff Member / Affiliate Type

UNOPS LICA5Target Start Date

2026-04-01Terms of Reference

• Demonstrated experience in providing durable solutions counselling and conducting interviews for voluntary repatriation, resettlement, and local integration, with the ability to explain procedures clearly, verify voluntariness, ensure accurate documentation, and apply UNHCR SOPs, AGD principles, and data protection standards in a consistent and protection sensitive manner. • Experience in departure and movement coordination, including preparing travel related documentation, liaising with relevant authorities and partners, following up on clearances, and supporting logistical arrangements to facilitate safe, orderly, and compliant departures for refugees and asylum seekers.

• Solid experience in managing expectations and delivering clear, empathetic counselling to refugees and asylum-seekers, including providing realistic timelines, addressing concerns during interviews or counselling sessions, identifying protection needs, and making appropriate referrals to specialized services or protection teams in line with UNHCR proceduresStandard Job Description

Senior Durable Solutions Assistant

Organizational Setting and Work Relationships The Senior Durable Solutions Assistant reports to a Durable Solutions Associate or Officer.

The incumbent is relied upon to contribute to the implementation of a durable solutions strategy. Contributing to fostering an environment to enhance partnerships is a critical element of the work, as are activities designed to strength the involvement of refugee communities and their hosts in the design and implementation of solutions strategies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties - Provide counselling to refugees and other persons of concern (POC) about their durable solutions needs. - Interview candidates for voluntary repatriation and prepare documentation for their return, in line with Voluntary Repatriation SOPs. - Interview candidates for local integration and prepare the appropriate documentation for onward submission to local authorities or partners, in line with Local Integration SOPs. - Participate in identifying resettlement needs of refugees, in line with Resettlement SOPs. - Assist in updating the electronic database for resettlement, voluntary repatriation and local integration, in line with Standard Operating Procedures. - Process documentation to ensure that POC receive the documents required for their durable solutions in a timely manner. - Prepare statistical and ad-hoc reports to ensure accurate information is available and shared with relevant offices and partners. - Interview and advise on the appropriate durable solution to be provided to POC. - Prepare documents relating to durable solutions. - Enter information into available database, in line with SOPs.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience Years of Experience / Degree Level For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education Not applicable.

Certificates and/or Licenses HCR Protection Induction Prog; (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Not specified. Desirable Diverse field experience. Experience in interviewing.

Functional Skills DM-Database Management IT-Microsoft Office Productivity Software (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

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Desired Languages

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Additional Qualifications

Skills

DM-Database Management, IT-Microsoft Office Productivity SoftwareEducation

Certifications

HCR Protection Induction Prog - UNHCRWork Experience

Other information

No late applications will be accepted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process. UNHCR strongly encourages qualified female applicantsThis position doesn't require a functional clearance Remote

No

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Potential interview questions

Added 7 months ago - Updated 7 months ago - Source: unhcr.org