(Senior) Dispute Resolution Specialist

Contract

This is a World Bank Group grade: GG contract. More about World Bank Group grade: GG contracts.

(Senior) Dispute Resolution Specialist

Description

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises. For more information, visit www.ifc.org.

MIGA promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders.

The CAO’s mandate is to assist the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA)—the private sector lending and insurance arms of the World Bank Group—to address complaints from people affected by IFC and MIGA activities in a manner that is fair, objective, and constructive and to enhance the E&S outcomes of activities in which these institutions play a role.

CAO’s Dispute Resolution Function resolves issues raised by complainants about the environmental and/or social impacts of IFC and/or MIGA financed investments. The dispute resolution process is a neutral, collaborative, problem-solving approach with the goal of contributing to improved outcomes on the ground. For more information visit www.cao-ombudsman.org

Role & Responsibilities:

Working under the direction of the Head of Dispute Resolution, in this role, you will manage complex conflicts and facilitate the resolution of concerns related to environmental and social impacts through conflict resolution and mediation processes, in accordance with the IFC/MIGA Independent Accountability Mechanism (CAO) Policy.

CAO is seeking to hire a (Senior) Dispute Resolution Specialist for its dispute resolution function.

The (Senior) Dispute Resolution Specialist will:

• Manage complex dispute resolution cases arising from environmental or social impacts from IFC/MIGA projects in accordance with the IFC/MIGA Independent Accountability Mechanism (CAO) Policy. • Provide leadership and strategic direction for case management, including conducting conflict and risk analysis and designing the process for mediation of cases. • Manage case budgets, selection and appointment of consultants, and stakeholder engagement. • Actively support, advise, mentor and guide staff and consultants in case management and learning • Manage non-case related projects as assigned by the Head of the Dispute Resolution Team • Contribute to the strategic formulation and the vision for the DR unit. • Manage communication related to cases, including report writing. • Contribute to create or deliver knowledge products, methodologies, and trigger knowledge activities across the team to support the adoption of new approaches and best practices. • Promote the development of culturally sensitive approaches to problem-solving and dispute resolution. • Engage with private sector, governments, communities and IFC and MIGA personnel. • Promote and facilitate innovation to improve the effectiveness and efficiency of processes. • Coach and guide dispute resolution employees and consultants in the execution of their roles and responsibilities.

Promote an environment of shared success and teamwork, connecting staff with peers across different practices and areas.

CAO’s Dispute Resolution Function resolves issues raised by complainants about the environmental and/or social impacts of IFC and/or MIGA financed investments. The dispute resolution process is a neutral, collaborative, problem-solving approach with the goal of contributing to improved outcomes on the ground. For more information visit www.cao-ombudsman.org

Selection Criteria

• MBA/Masters in a relevant field including law, social sciences, psychology, economics. • 10-12 years of relevant mediation experience of environmental or social, private sector and community level required. • Experience in mediating complex environmental and social t disputes with multiple stakeholders from different cultural backgrounds • Demonstrate wide knowledge in mediation, dialogue facilitation and conflict resolution. • Experience in collaboratively designing conflict management and resolution strategies. • Able to work effectively in highly sensitive cross-cultural and politically charged environments. • Experience in and ability to manage people and financial resources. • Comfortable working in a pressured environment with issues of ethics and integrity at the forefront of work. • Creative and lateral thinker who works well alone and as part of a team. • Problem solver and results oriented. • Ability to engage with high level officials. • Excellent interpersonal, communication, and writing skills. • Excellent project management skills

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.