Senior Data and Reporting Officer

Job Description

Technical Support (70%)

- Cover for the sector IM Officer (Protection, Economic Wellbeing/ERD, Education/ECD, and Health) as needed and in coordination with the Snr. MEAL Manager; - Support the testing of Digital/Mobile Data Capture (MDC) surveys and provide feedback to the (Amman) strategy IM team; - Support sectors with designing surveys and forwarding MDC surveys building requests to the IM strategy team; - Supporting the testing and development of new or modified data management solutions/systems (E.g. Health Information Management System, GBVIMS, CPIMS, etc.) and provide feedback to the IM team for improvement; - Support the Senior M&E Manager, and Senior Client Responsiveness (CR) Officer with data analysis requests; - Provide feedback to the IM team on the development of MEAL/IM SOPs and guidelines; - Support the program data management staff, programs’ staff and partners in the use of the new technology systems and tools; - Adhere to the responsibilities clarified in the RACI (Responsible, Accountable, Consulted, and Informed) matrix;

Reporting and Coordination (20%)

- Systematically review datasets for deficiencies or errors based on data quality SOPs and advising on correcting any incompatibilities where possible; - In coordination with the strategy IM team, follow-up with sector IMs to ensure timely reporting into the Syria CPs Aggregated Data Management System (ADMS);

Capacity Building (10%)

- Provide mentorship to the program and partners’ staff in relevant technical and management competencies;

- Support the IM strategy team with the organization of digital and data literacy sessions for all IRC and partner staff based on a pre-set capacity building plan;

Staff Performance Management, Learning & Development

- Hire, supervise, and build the capacity of team members in relevant technical and management competencies.

- Develop and implement remote management capacity building approaches to build the strengths for the teams in Syria.

- Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.

- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

- Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.

- Hold high-quality meetings with each direct report on a regular and predictable basis, minimally on a monthly basis.

- Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team, and providing guidance on career paths.

- As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.

- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

- Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.

- Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train, and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.

Qualifications

- A University degree in a relevant field (such as: statistics & data management, social science, public health, development economics, or a related subject area) – a technical degree together with additional relevant work experience may substitute for education.

- A Minimum 3 years of working experience in Information Management and findings reporting, or related functions.

- Proficiency and experience with mobile data collection tools, as well as proficiency with Microsoft Excel and Power-BI

- Strong computer literacy with Microsoft Office (in particular, Excel);

- Experience using Arc/QGIS is desired

- Experience with Mobile Data Capture (MDC) tools and implementing MDC surveys, COMM Care specifically;

Demonstrated Skills and Competencies:

- A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct. - Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development - Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution. - Demonstrated analytical, systematic-thinking, and problem-solving skills. - Self-motivated with good organization and planning skills - Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context. - Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience. - Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity. - Curiosity, a desire to continually learn and develop and a sense of humor is a must. - Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

- Proficiency in English is required, both written and spoken, while Arabic is desired. - Travel: Up to 15% to field sites in NW Syria as well as attending regional and global workshops and meetings.

Key Working Relationships:

Position Reports to: Senior MEAL Manager Position directly supervises: None

Indirect Reporting (If applicable): None Key Internal Contacts: MEAL, T4P, and Programs

Key External Contacts:

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.