Senior Caseworker

Job Description

Update

Qualifications

Job Overview: The Senior Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Senior Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. In addition to serving a complex client caseload, the Senior Caseworker trains, guides, and mentors colleagues and supports program quality assurance efforts. Major Responsibilities: Responsibilities include, but are not limited to: Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment. Provide case management services to a reduced caseload. Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized. Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. Develop thorough tracking tools, keep Box files up to date, and train necessary staff on their usage. Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area. Ensure timely R&P program report submission. Train new team members and provide guidance to colleagues on day-to-day challenges. Carry out program quality assurance activities as requested. May train and lead the activities of support staff, volunteers, and interns. Other duties as assigned.