Terms of Reference for Individual Contracts (National) (Individual Contractors, Consultants and Fellows) (This work assignment description forms an integral part of the individual contract)

Requesting Office (hiring entity): Shahzad ASGHAR DAG (Data analysis Group)
Project details (or ABOD details): (P) Project (T) Task (E) Expenditure Type (O) Expenditure Organization Project number: 32061-BJOB00110A For Amman: JOR-XXX-XXX-LCN-01 JOR - Jordan E11261 641050 CTS-AWF UNOPS Individual contractors and other

Project name: 2024-JOR ABC-OPS-32061

Title of project: Refugee-centric IVR Helpline Expansion to the field Purpose of project: IVR Expansion Project: Currently, the primary communication channel for refugees is the IVR /Help line, which is accessible only to refugees in urban settings. The objective of this project is to expand the IVR service with the support of the DAG team and consultants. The expanded IVR will enable refugees in camp populations to access IVR /Help line services as well. By extending the reach of the IVR, the project aims to provide vital services and support to a wider refugee population, ensuring equitable access to resources and assistance regardless of their location.

Account: 615010 (fees): 10710.96JD Account: 615020 (travel): NA

Duration and dates of the assignment: From: 15 APR 2024 To: OCt 15 ,2024 Work 100% (fulltime) during above-mentioned period: Yes 1 No 0 (if no specify) Working Hours [check one]: ( ) Applicable ( x ) Not Applicable Total amount of days/weeks/months to be worked: 130
Location(s) (specify if working from home): Amman ,Jordan
Assignment and/or Mission travel applicable Yes 0 No 1 If yes, specify destination(s) and period(s): Amman ,Six Month
Suggested fee (daily/weekly/monthly/lump sum) and currency: Total budgetary amount allocated for individual contract (incl. travel and DSA etc.): Payment schedule: 1785.16 JOD Per Month
General Background of Project or Assignment: IVR Expansion Project: The primary focus of this project is to expand the existing IVR system that caters to refugees in urban settings, making it accessible to refugees in camp populations as well. This project will be undertaken by the Data Analysis Group (DAG) with support from consultants, ensuring that a refugee focused IVR system is developed and enhanced to improve service accessibility, data collection and analysis, and workflow management integration.
Occupational Safety and Health Considerations To view occupational safety and health considerations for specific duty stations, please visit this link: https://wwwnc.cdc.gov/travel Specific Occupational Safety and Health Considerations to this assignment (if applicable): NA
Overall Purpose and Scope of Assignment: Please refer to IT Systems Business Analysis G5 TORs
Required level, qualifications and work experience: Level of responsibilities required (mark as appropriate) for individual contractors and fellows: 1 Entry Level Support 0 Mid-Level Support 0 Senior Level Support 0 Local Professional Level 0 Junior Level Professional 0 Senior Level Professional OR 0 The assignment is for an Individual Consultant Qualification and experience required (degree required, years of work experience, field of expertise, language required): • Proven experience in application development. • Strong proficiency in C# and the .NET Core framework. • Familiarity with SQL Server and database design. • Experience with design/architectural patterns (e.g., Model-View-Controller (MVC)). • Proficient in JavaScript, HTML5, and CSS3. • Excellent problem-solving and troubleshooting abilities.
Monitoring and Progress Controls (report requirements, periodicity, format, deadlines): a. The final product (e.g. survey completed, data collected, workshop conducted, research documents produced specify):