Salesforce Solution Architect

Contract

This is a Professional contract, Grade 9 (NRC) contract. More about Professional contract, Grade 9 (NRC) contracts.

Context

NRC’s global strategic plan for 2022 - 2025 includes Digital Transformation as a strategic enabler for the organisation and a key element in expanding the reach of our assistance towards NRC’s 2030 ambitions. To do so, NRC is increasingly adopting digital solutions to drive internal efficiencies and provide digital services to the people it serves. Key to this, will be NRC’s ability to secure systems, applications, and the data these will process, to ensure privacy, confidentiality and avoid causing digital harm.

Starting from 2018, NRC has invested in developing a number of digital products on the Salesforce platform. Today key business areas and processes across the organisation are supported by these solutions. NRC is now looking to recruit an experienced Salesforce Solutions Architect to further improve the use and effectiveness of the platform and digital products built on it.

Among the Salesforce-based digital solutions at NRC today, there are globally adopted solutions such as grants management, incident management, private and corporate fundraising; as well as ones with a smaller footprint – including complaints and feedback mechanisms and programme and beneficiary databases. These applications have been introduced over the years without a coordinated and overarching enterprise architecture approach. They use different products from the Salesforce platform and are not consistently using the latest available features, which is something that NRC aims to address in the coming years.

What you will do

You will have a critical responsibility to effectively align the business and technology needs of our organization across the Salesforce platform implementation. You will work across different products and interact with different individuals, teams, and business owners across these products.

Some of your key tasks will include:

• Develop and maintain the Data Model/ERD & System Architecture Diagram for each of the Salesforce-based products in use at the global level in NRC.
• Advise and support Salesforce-related initiatives and operations.
• Establish policies and best practices for Salesforce.
• Lead in the technical design and development of new Salesforce capabilities.
• Lead in the definition, operationalization, and adherence to operational routines (licensing, backup, etc.) following Salesforce best practices.
• Carry out reviews of existing Salesforce-based digital solutions across NRC, identifying and initiating improvements.
• Support and mentor other NRC colleagues working on Salesforce, in particular providing technical leadership to System Administrators.
• Keep up to date with Salesforce platform developments and introduce this knowledge and potential improvements to NRC colleagues and solutions.

What you will bring

• 5+ years Salesforce development experience as a certified Salesforce Technical Architect and as a Salesforce Solution Architect.
• 5+ years systems development experience within ERP system architecture with multiple dependencies.
• Demonstrated experience in mentoring and building capacity of Salesforce developers and administrators.
• Documented experience in designing technical architecture according to best practises.
• Strong written and oral communication skills in English, other languages are an advantage.
• Strong ability to motivate colleagues.
• Strong ability to collaborate and communicate.

We know that you are curious and would like to learn more about this role; please click here to access the full Job Description.

What makes this position attractive?

• A challenging and exciting opportunity with an international team dedicated to advocating for the rights of people forced to flee.
• A chance to develop digital products that serve the needs of NRC staff and the people we serve;
• Salary and benefits according to NRC’s salary scale and terms and conditions in Oslo, Berlin, Brussels, Jordan, Kenya,or the United Kingdom. Open to receiving applications from other countries where NRC has an office.

We are also looking for people who share our values:

• To be dedicated to what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

We will be assessing candidates on an ongoing basis; therefore, early applications are recommended.

For any questions, please write to [email protected] with "Job Title" as a subject.