Retention Associate (GS/6 FTA) Santiago, Chile - Segundo Llamado

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,973 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in fundraising, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a champion

The Retention Associate at the GS6 level, in the PFP area, in Pledge Section, in the Country Office of Chile, reports to the Retention Officer who is at the NOA Level. The strategy is directed to increase donor loyalty and donor value through the implementation of specific journeys for different donor profiles and maximizing the donor value via upgrade campaigns, among many other retention and value maximization campaigns.

Under the close supervision and guidance of the Retention Officer and the general supervision of the Pledge Officer, assists in the planning, implementation, monitoring and evaluation of the donor retention and cultivation strategy in accordance to PSFR objectives.

Descargue aquí la versión en Español de los Términos de Referencia de este puesto.

How can you make a difference?

In charge of optimizing the individual giving database, through the performance of regular monitoring and evaluation reports to ensure maximum impact and continuous improvement of individual fundraising efforts, sharing results and reports on a timely basis.

• Monitors, plans, and provides feedback to the management, of the performance of the retention and cultivation campaigns.
• Undertakes diverse types of analysis of the information to improve and ensure campaign goals, fulfillment, and attrition rates.
• Monitors and prepares reports for the supervisor of the agreed performance indicators to drive more efficient management and accountability for results.
• Researches synthesize and compile qualitative and quantitative data and information to facilitate the preparation of reports, objectives, activities, etc.

Assists in planning, implementing, and monitoring of the retention and cultivation strategy and campaigns calendar, objectives, metrics, databases and KPIs.

• Is in charge of the optimization of the retention strategy, through the permanent analysis and care of the House List database file.
• Prepares the databases needed for any retentions and value maximization strategy
• Assists in the definition of objectives, strategies, contents, designs, components, and timing of the different retention and cultivation campaigns.
• Effectively collaborates with Telemarketing, Digital or any other retention and cultivation campaigns defined in the PSFR Annual Plan, in every variety of operation, be it in-house, outsourced or under a partnership.
• Supervises the retention and cultivation work, from the retention and value maximization point of view, towards the goals and assesses the retention team with all the tools they need to maximize their targets (segmented and clean database, HL information, KPI analysis, etc.).
• Provides technical support in the establishment of campaign KPIs criteria (reporting, systems, performance evaluation, goals).
• Provides technical support for the negotiation and agreements, looking for the best possible conditions for UNICEF, with the different vendors and partners.

Supports the implementation of the Donor Journey to ensure donor retention and value maximization.

• Process all the data related to donors, for the correct implementation of the Donor Journey
• Collects data from different sources and prepares reports, to ensure the communication of the DJ is delivered in the needed payment ages, according to surveys, retention rates, campaign results, etc.
• Prepared KPIs, reports, and analysis about donor retention, in relation to both, TMK and digital DJ communication touchpoints.

Carries out administrative tasks and responsibilities effectively.

• Provides technical support to search and evaluate potential suppliers, prepares terms of reference for quotations and follows up on the processes.
• Participates in CRC and other administrative mechanisms in those cases related to administrative issues.
• Monitors contracts, budgets, and financial expenditures of the acquisition section ensuring compliance with UNICEF rules and regulations, keeping supervisor informed and advised on actions for decision/follow up.

Supervises Fundraising Assistants assigned to this post, when applicable.

The individual fundraising operation needs an operational capacity associated with the implementation of the retention strategy that requires working with groups of telemarketers, checking their performance, monitoring quality, generating campaign reports etc.

To implement the future individual fundraising work plans aimed at increase RR funds we need to reinforce the team operational capacities. This post will help the expansion program under five complementary logics:

• Continuous and systematic control and overview of each campaign
• Continuous and systematic data analysis and segmentation to prepare strategies intended to improve donor retention and value maximization at all DJ level (tmk, digital, etc.)
• Correct compilation of data and results for decision making
• Management of relationships with providers and vendors

To qualify as an advocate for every child you will have…

• Completion of Secondary School. Technical and/or University level courses in marketing, communication and/or business administration will be an asset.
• At least six years of progressive relevant working experience in customer support, contact center, direct marketing or fundraising areas.
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in English and Spanish is required. Excellent communication and writing skills in Spanish are required.
• Residency in Santiago, Chile at the time of application.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are:

• Applying Technical Expertise (L2)
• Following Instruction and Procedures (L2)
• Analyzing (L2)
• Planning & Organizing (L2)

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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