Resource Navigator

Major Responsibilities:

Responsibilities include, but are not limited to:

- Assist in providing comprehensive services to IRC clients who need assistance navigating U.S. systems. - Assist with enrollment in social services (including, Housing Stabilization Services program, SNAP utility assistance and other social programs) that IRC clients are eligible to receive. - Maintain strong relationships with the public assistance programs including focal points from the DSHS - Assist clients with resolving barriers to accessing services. - Assist office and project leadership in identifying and addressing barriers client communities face. - Regularly meet with your supervisor to receive feedback from training, in-office work, as well as providing feedback for your supervisor - Collaborate effectively with coworkers and partner organizations to support a positive case management experience - Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of hard-copy and/or electronic files per donor funding requirements. Participate in all program meetings, staff development activities, and other duties as assigned. - Comply with all policies, procedures and protocols of the agency, placing importance on client confidentiality. - Other duties as assigned.

Job Requirements:

- Completed High School diploma or GED, Bachelor’s degree preferred or equivalent work experience. - Experience in community outreach. - Strong connection and relationship with local client community members. - Fluent in English, both spoken and written, as well as bilingual ability in locally relevant community language(s) such as [Arabic, Swahili, Dari, Pashto, Ukrainian, Burmese, Vietnamese or Tigrinya.] - Demonstrated success working and communicating effectively in a multi-cultural environment. - Proven track record of contributing both independently and as a key team member. - Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Ability to work remotely and access to reliable Internet.

- Proficient in Microsoft Office applications (Word, Excel, Outlook).

Preferred:

- Lived experience as a refugee or immigrant is preferred - Familiar with Efforts to Outcomes (ETO) and Integra.

Working Environment:

- A combination of standard office environment (currently remote) with potential ‘field’ time in and around the service delivery area. - May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement****:

In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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