Resettlement Manager

Program Development and Management

- Support the casework team in developing and delivering high-quality services for newcomers and longer-term clients using a coaching approach that combines in-house supports and community resources with strategies that identify and activate client strengths, support systems, and assets to move toward goals. - Oversee service implementation and improvement to ensure progress toward the goals and deliverables for the R&P, After-hour/Weekend, and integration teams, and as other donor agreements. - Disseminate information that comes from IRC headquarters, Washington State ORIA and other donors, and provide guidance and training to ensure that team members understand and fully integrate new information, requirements, and policies. - Ensure timely, proactive services, whether routine and compliance-driven or specialized and client-driven. - Promote a client-centered, responsive service approach that demonstrates respect for and empowers clients, is holistic and strengths-based, and is rooted in humanitarian principles. - Develop processes and systems that facilitate smooth coordination with counterparts in health and wellness, economic empowerment, education, and legal services. - Provide consultation to the team on client grievances and cases that require escalation to meet heightened needs, including engaging directly with clients and community partners as needed.

Supervision and Coaching

- Recruit, hire, onboard, train, supervise, and evaluate team members. - Provide high level leadership in accordance with IRC’s People Manager Standards, including: - Convening regular one-on-one meetings with all direct reports. - Leading the direct services management team. - Effectively delegate duties and responsibilities. - Providing consistent and ongoing feedback and communication. - Mentoring and coaching team members; supporting their professional development. - Implement and document annual training plans per HQ and donor requirements, including delivering routine and refresher training in addition to developing new training modules as needed. - Engage direct reports in annual performance management cycle, including goal setting, mid-year check-ins, and annual performance evaluations. - Address performance concerns proactively and manage disciplinary action as needed. - Offer mentorship and support to the broader casework and interpretation teams to enhance their ability to deliver high-quality services, effectively respond to client needs, and fulfill program requirements.

Monitoring, Evaluation, and Program Quality

- Create and implement systems, processes and protocols needed to ensure consistent and complete documentation of resettlement and integration services provided to all clients, including case notes and case management touchpoints, service plans and assessments, financial assistance records, and data reported in the Efforts to Outcomes (ETO), IRIS, and Integra (fiscal management system). - Proactively conduct regular quality assurance on case files and in ETO, IRIS, and Integra. - Provide strategic input for program development, including analysis of client outcomes and recommendations for expanded program design. - Ensure compliance with the service delivery standards and grant terms and conditions outlined by IRC, ORIA, Office of Refugee Resettlement, US Department of State and other donors. - Work collaboratively within casework and interpretation and across other IRC WA teams to fully integrate and advance gender, equity, diversity, and inclusion (GEDI) commitments.

Community Partnerships and Capacity Building

- Act as the key point of contact for external partners and service providers for all inquiries related to initial resettlement casework. - Participate in efforts to better measure client satisfaction, capture and learn from client feedback, and to engage clients in program design, delivery, and quality improvement. - Conduct outreach activities in local communities and with relevant partner organizations to promote awareness of, and ensure timely access to, services available for refugees and other populations. - Develop and strengthen partnerships with local basic needs and safety net resources, refugee service providers, mainstream social service providers, emergency assistance, and other partners to further cultivate the resources and supports available to refugees and other populations. - Routinely attend and report on Quarterly Community Consultation (QCC) meetings to consult with key stakeholders on recent and anticipated arrivals, resettlement trends, integration, and other issues. - Promote and model collaboration with other IRC departments, consistent with the IRC Way and “One IRC.” - Adhere to professional and ethical standards, including the IRC Way, client confidentiality, and HIPAA. - Perform other duties as assigned.

Key Working Relationships:

Position Reports to: Resettlement Director

Indirect Reporting: Leadership Team

Other Internal and/or external contacts:

*Internal*****: Casework Supervisor, Housing team, Employment Team; Operations Team; Finance Team; other IRC Washington Program leads/teams; IRC HQ Resettlement Team

*External*****: migrant and refugee communities, other refugee services and resettlement agencies in WA.

Job Requirements:

- Relevant degree or equivalent experience - Lived experience as a refugee or immigrant is highly preferred. - Minimum 3 years of experience working in refugee resettlement with demonstrated understanding of reception and placement, preferred communities, or refugee integration services. Prior experience as a resettlement supervisor is preferred. - Proficiency with Microsoft Office Suite, comfort learning and working with other technical systems. - Effective time management skills and ability to focus and work productively in a fast-paced environment. - Demonstrated ability to work as a team member in a multi-cultural environment. - Valid driver’s license - Committed to anti-racism and continual learning and growth. - Access to reliable transportation and required insurance to travel throughout the service delivery area.

Working Environment:

Standard, professional office environment; hybrid remote, office, and field work

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update