- Supervise program staff to ensure that all core services are completed in a timely manner, including Cultural Orientation, health screens, enrollment in benefits, enrollment in schooling, family budgets and referral to job placement programming and English as an Other Language service; - Ensure clients are placed in permanent housing as efficiently as possible. Ensure housing procedures are followed per PRM and IRC guidance; - Ensure supplementary sources of direct and in-kind funding are leveraged whenever possible to supplement Office of Refugee Resettlement funding. Track use of funds; - Conduct regular and timely case file reviews with team members to ensure compliance with funder reporting requirements; - Provide oversight of compliance issues of various donor requirements through on-going review of direct service provision in coordination with Development team; - Oversee allocations and complete assurances; - Oversee Walk-In SIV applications and submission to IRC HQ - Oversee Minor cases; - Complete AORs and conduct AOR outreach or ensure these are completed by team members; - In collaboration with the Data and Quality Assurance Coordinator, complete audit reports and ensure accurate data is reported; - Ensure compliance with case file management and reporting requirements; - Meet with clients, as appropriate to overcome barriers to self-sufficiency and other compliance issues pertaining to client obligations. Support client grievance when appropriate; - Oversee R&P spending, flex funds, and required funds distribution. Reconcile spending; and - Responsive to leadership for Oakland office on R&P activities and participate in overall office planning representing R&P activities. - Support R&P team with troubleshooting issues resulting in delay of core service completion.
- Meet regularly (at least 1x/week) with R&P staff individually to provide supervision, assign duties and ensure that tasks are covered; - Coordinate and facilitate weekly R&P team meetings; - Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks; and - Complete all administrative duties including approving Novatime, Invoice Journals, Integra vendor creation etc.
- Collaborate effectively with Oakland leadership team members to leverage internal services for clients; - Collaborate with Housing Coordinator and Inventory & Donations Specialist to ensure home setups are complete - Work with Volunteer & Donations Coordinator to establish volunteer opportunities related to case management; and - Represent R&P in internal and external meetings when requested by Director.
- Conduct pre-arrival services (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc.); - Provide individualized and group orientations and support clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs; - Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client and manage client expectations; - Support client with direct assistance distribution and tracking; - Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives; - Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial resettlement plans and other case file documents as required; - Complete all necessary data entry and filing in hard-copy case files and databases.
Key Working Relationships:
Position Reports to: Resettlement Manager Position directly supervises: R&P Caseworkers, Casework Assistants, Interpreters, interns/volunteers Internal: IRC Employees and program departments across Oakland & NorCal; HQ Resettlement Team
External: IRC partners and other community agencies
- Bachelor’s degree with an emphasis in Social Work or a relevant field of study; combination of relevant case management AND management experience may be substituted. - Three to four years of relevant work experience. A significant portion of this experience should include responsibilities in social services case management, public service, or other not-for-profit environment serving underserved populations. - 2+ years of supervisory/managerial experience REQUIRED. - A demonstrated record of responsible roles in a mission and outcome driven environment. - Highly organized self-starter with proven success managing multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines. - Able to multitask under competing pressures; excellent time management skills. - Emotional intelligence and strong stress-coping mechanisms. - Demonstrated success achieving goals and communicating effectively in a multi-cultural environment. - Fluent in English, both spoken and written required; additional language ability in one of the predominant languages (Dari/Farsi, Arabic, Spanish) of the local client base preferred. - Proficient in Microsoft Office applications (Word, Excel, Outlook). Experience with Integra, ETO, IRIS applications preferred. - Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.