Resettlement Associate
Support resettlement process for refugees and vulnerable individuals.
Overview
Support resettlement process for refugees and vulnerable individuals.
You have:
- Demonstrated interest or experience (up to three years) in International Refugee Law and Human Rights Law.
- Ability to conduct interviews, to analyse and report on the situation of the beneficiaries.
- Excellent oral and written communication skills.
- Experience in counselling asylum seekers or refugees.
- Experience in working with vulnerable or traumatized individuals.
- Skills in drafting, documentation, and data presentation.
- Reporting skills.
- Computer Literacy.
Contract
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Thailand is not a signatory to the 1951 Convention relating to the Status of Refugees or its 1967 Protocol and does not have a comprehensive national asylum framework to regulate the presence of refugees and asylum-seekers. Nevertheless, the country has a long-standing practice of hosting individuals fleeing conflict and persecution from neighboring States, particularly Myanmar.
Refugees residing in the nine temporary shelters (camps) along the Thai-Myanmar border are primarily Karen, Karenni and other ethnic minority groups from Myanmar, many of whom have lived in Thailand since the mid-1980s after fleeing protracted conflict. In August 2025, the Royal Thai Government adopted a Cabinet Resolution granting camp-based registered refugees of working age access to legal employment, marking a significant milestone toward greater inclusion and self-reliance.
MCO Thailand pursues resettlement strategically as a complement to its broader protection and solutions strategy, which seeks to balance inclusion efforts, sustainable programming objectives, and targeted protection interventions. Resettlement case identification is guided by common protection profiles alongside individual case assessments. Priority groups include protracted Myanmar refugees residing in camps with specific needs and heightened protection concerns, including survivors of violence and/or torture, women and girls at risk, children at risk (including unaccompanied and separated children;
Under the direct supervision of the Assistant Protection Officer and technical supervision of the Durable Solutions Officer, the UN Volunteer will undertake the following tasks :
- Contributes to identifying and prioritizing refugees and other persons of concern for resettlement by applying vulnerability and protection criteria in coordination with protection, registration and community‑based protection teams.
- Assists in conducting resettlement interviews and assessments to gather and verify information, evaluate protection needs and determine suitability for resettlement or complementary pathways.
- Supports the drafting and quality review of resettlement submissions (e.g. Resettlement Registration Forms and case assessments), ensuring that files are accurate, complete and consistent with UNHCR and resettlement States’ requirements.
- Participates in maintaining and updating case management systems and files (e.g. proGres and related tools), ensuring timely and accurate recording of case status, biographical data and key decisions.
- Supports communication with persons of concern on resettlement procedures and decisions by providing clear information, managing expectations, facilitating counselling and referring individuals to other services when needed.
- Assists in coordinating with resettlement States, partners and service providers for selection missions, interviews, medicals, cultural orientation and travel‑related arrangements, as requested by the supervisor.
- Contributes to applying integrity, anti‑fraud and data‑protection measures by securely handling sensitive information and promptly reporting any allegations or indicators of fraud or abuse related to resettlement.
- Supports analysis, planning and reporting on resettlement activities by maintaining basic statistics, contributing inputs for reports and helping review and improve standard operating procedures and workflows.
During the first month of the assignment, the UN Volunteer will work closely with his/her direct supervisor to finalize an agreed-upon work plan. The work plan should outline key objectives and activities and include regular check‑ins with the supervisor to review progress and receive performance
- Accountability
- Adaptability and Flexibility
- Building Trust
- Client Orientation
- Commitment and Motivation
- Commitment to Continuous Learning
- Communication
- Creativity
- Empowering Others
- Ethics and Values
- Integrity
- Judgement and Decision-making
- Knowledge Sharing
- Leadership
- Managing Performance
- Planning and Organizing
- Professionalism
- Respect for Diversity
- Self-Management
- Technological Awareness
- Vision
- Working in Teams
Demonstrated interest or experience (up to three years) in :
- Ability to conduct interviews, to analyse and report on the situation of the beneficiaries. Research and analytical skills. Excellent oral and written communication skills.
- Previous work experience in the field of International Refugee Law and Human Rights Law. Experience in counselling asylum seekers or refugees. Experience in working with vulnerable or traumatized individuals.
Skills in :
- Drafting, Documentation, Data Presentation.
- Reporting skills.
- Computer Literacy.
Mae Hong Son is a small local town, set in a beautiful valley surrounded by hills and rice paddies. River Pai flows on the outskirts of the town. Weather ranges from very hot (above 40C during the months of March – June) to mild (November – February). The rainy season is from mid-June to mid-October. The months of March and April are especially hot and smoky as farmers burn their field which results in extreme air pollutions.
Mae Hong Son is accessible by road; the most direct route is to take a flight from Bangkok to Chiang Mai and then a minivan to Mae Hong Son. The roads are well maintained, and it is a clean city. The daily market is full of local vegetables, fruits, and chicken, and pork meat. As Mae Hong Son is considered a small and remote province, the schools operate with Thai language. Work opportunities for spouses of international staff are limited. Mae Hong Son town is one of the most safe or criminal free towns. Mae Hong Son is classified as Category B family duty station without International Schooling and advanced medical facilities.
Potential interview questions
| Describe a time when you had to help someone from a vulnerable background. What steps did you take? | This question assesses your experience and sensitivity in handling vulnerable populations. | Provide a specific example showing empathy and skills used. |
| How do you ensure accuracy and completeness in your case management documentation? | The interviewer wants to understand your attention to detail and organizational skills. | Pro members can see the explanation. |
| Can you provide an example of a challenging interview you conducted, and how you handled it? | Pro members can see the explanation. | Pro members can see the explanation. |
| Explain a situation where you had to provide information to individuals from diverse backgrounds. How did you approach this? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to maintain confidentiality and integrity while handling sensitive information? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize tasks when working with limited resources or time constraints? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your approach to assist someone in understanding resettlement procedures. | Pro members can see the explanation. | Pro members can see the explanation. |
| What is your understanding of the importance of empowerment in client interactions? | Pro members can see the explanation. | Pro members can see the explanation. |