Resettlement Assistance Intern

Assist in resettlement services for clients seeking community support

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IRC - The International Rescue Committee

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United States of America, Tucson (United States of America)

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Overview

Assist in resettlement services for clients seeking community support

You have:

Pursuing a degree in a related field.
Punctuality, excellent time management skills, and a flexible schedule.
Ability to maintain confidentiality regarding client information.
Proficiency in a foreign language is preferred, but not required.
Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds.
Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle.
Interns will be required to use their own technology tools to work on virtual opportunities.

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Details

- Manage client files and track necessary services - Assist Case Managers in enrolling clients to eligible community services - Coordinate with Case Management to ensure services are being received

CLEARANCES: All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy. All interns are required to hold an Arizona State Level One fingerprint clearance card.

COMMITMENT: -SUMMER: Minimum 15 hrs/wk for 3 months -FALL/SPRING: Minimum 15 hrs/wk for 14 weeks -Primary availability during IRC business hours (M-F; 9:00am-5:00pm) (Preference given to applicants able to make multi-term commitment)

Reports To: Caseworker as assigned; Lucinda Stokes-Williams, Resettlement Manager

Qualifications - Pursuing a degree in a related field - Punctuality, excellent time management skills, and a flexible schedule - Ability to maintain confidentiality regarding client information - Proficiency in a foreign language is preferred, but not required - Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds - Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle - Technology requirements: - Interns will be required to use their own technology tools to work on virtual opportunities. IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc. All personal devices must: -Be kept current with all operating system updates and security patches, -Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a Laptop. -Have lock screen set to 10 minutes or less with a password required to unlock the device -Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes. -Additional policy details will be discussed during orientation and training.

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Potential interview questions

Describe a time when you had to manage multiple responsibilities at once. How did you handle it?	This question helps gauge your time management and prioritization skills in a busy environment.	Provide a specific example of your experience, focusing on your organizational skills and effectiveness.
Can you give an example of how you maintained confidentiality in a previous role?	Interviewers need to know your understanding of and commitment to confidentiality protocols.	Pro members can see the explanation.
How would you approach working with clients from diverse backgrounds?	Pro members can see the explanation.	Pro members can see the explanation.
What would you do if you had to drive a client but did not feel comfortable doing so?	Pro members can see the explanation.	Pro members can see the explanation.
Tell me about a time you used technology to improve your work efficiency.	Pro members can see the explanation.	Pro members can see the explanation.