REMOTE - Internal Communication and Staff Engagement Manager (Values-Based Behaviours), P4, Global Communication and Advocacy, 6 Months

Contract

This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be between 90,970 USD and 117,287 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

Purpose for the job:

The Internal Communication and Staff Engagement Manager (Values-Based Behaviours) is responsible to lead all work related to ICSE’s Goal 1 of enabling values-based behaviors across the organization. The role involves coordinating organization-wide and cross-sectoral initiatives such as the global ‘Values in Action’ internal communication and behavior change initiative and ‘Humans of UNICEF’ programme, to increase awareness, understanding and practice of UNICEF’s Core Values among staff globally and drive positive behavior change in the organization.

The role requires building strong relationships with diverse stakeholders and partnering with them to ensure the successful implementation of ICSE Goal 1, including the Division of Human Resources (DHR) and One HR network; Culture and Diversity Office, Ethics Office (EO) and the Ethics and Culture Champions (ECCs) network; Office of Internal Audit and Investigations (OIAI); Global Staff Association (GSA), and Regional and Country Office Staff Representatives.

The key functions and accountabilities of the role are as follows:

Stakeholder Engagement & Coordination:

• Develop strong relationships with key internal stakeholders and their networks, specifically with DHR Communication team, Culture and Diversity Office’s SBC Specialist, and communication focal points in EO, GSA, for ICSE Goal 1 execution and ensure cohesive collaboration and alignment of effort among these stakeholders.
• Coordinate the Cross-Divisional Working Group on Values-Based Behaviour Communication to strategically plan, coordinate, align and synergize global and functional ICSE aimed to enable values-based staff behaviours across the organization.
• Create and operationalize a system of collaboration across UNICEF offices at HQ, regional and country office level to ensure global consistency and alignment of their initiatives and activities on UNICEF’s Core Values.

Strategic Communications/Strategy Development and Execution:

• In collaboration with key stakeholders, develop a plan of action for ICSE Goal 1 and associated operational frameworks and work plans and coordinate their execution.
• Develop key messages, narratives, and other strategic communication materials (i.e. presentations, talking points, broadcast messages, Q&As, etc.) in support of key ICSE Goal 1 initiatives. Ensure coordination and alignment of messaging between different initiatives.
• Working closely with ICSE Goal 1 communication teams, curate and/or create compelling and engaging written, visual, and multimedia content for global ICSE channels.
• Participate in and provide regular inputs and contributions to the global ICSE editorial planning system.

Monitoring and Evaluation:

• Working closely with the Global ICSE PME Manager, develop and implement an integrated ICSE Goal 1 results framework that is aligned with the Global internal comms M&E and other results frameworks.
• Provide guidance and technical support to offices to establish, measure, and report on their internal initiatives and activities around UNICEF’s Core Values, in alignment with the ICSE Goal 1 results framework.
• Measure and analyze the effectiveness of ICSE Goal 1 strategy, approaches, and activities, providing insights and recommendations for improvement.
• Produce regular and periodic reports on the impact and effectiveness of initiatives and activities in the ICSE Goal 1 area.
• Undertake lessons learned review of successful and unsuccessful experiences and share observations/findings with key stakeholders and teams to improve values-focused internal communication and staff engagement efforts.

Capacity Building and Support:

• Working closely with ICSE Goal 1 stakeholders, provide strategic and technical support to UNICEF offices on all aspects of internal communication and staff engagement on the Core Values, including planning, implementation, stakeholder and staff engagement, messaging, and content curation.
• Identify and leverage opportunities for building capacity among UNICEF offices and teams, including by organizing and facilitating workshops and orientation sessions as required.
• Develop and enable access to appropriate training and orientation material, such as a toolkit, guidance, etc.

The position will be vital to supporting the Chief to implement the internal communications reform efforts that are under way within UNICEF and ensure that it is appropriately performing its strategic enabling role in the 2022-2025 Strategic Plan, and the Globally Networked, Organization-Wide, Internal Communication & Staff Engagement Collaboration Structure is effectively implemented.

In doing so, the position is critical for effective and collaborative implementation of the strategic ICSE Goal 1 of “Enabling an Improvement of Values-based Behaviours” across the organization.

To qualify as an advocate for every child you will have…

Education:

Advanced University Degree in Communication, Behavioural Science, Corporate Communication, Journalism, Public Affairs, or another relevant technical field is required. A first-level University Degree combined with two additional years of professional experience may be accepted in lieu of an Advanced University Degree.

Experience:

A minimum of eight years of progressively responsible professional experience, particularly successfully leading and coordinating global/organization-wide internal communication and staff engagement initiatives on workplace culture and behaviours change. Strong relationship building and collaboration skills are essential, as well as experience in strategic planning, execution, and monitoring and evaluation. Capacity building and training experience is also highly valued.

Language Requirements:

Fluency in English (both written and verbal) is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

Other Skills and Attributes

Specific technical knowledge required:

• Proven experience in building and managing stakeholder networks and collaborating with cross-functional teams. • Ability to effectively work with stakeholders at all levels of the organization, including senior leaders. • Strong analytical skills to analyze data and provide insights and recommendations. • Proven coordination, organizational, and interpersonal skills to motivate and mobilize stakeholders and teams across different parts of the organization to drive results. • Excellent communication, presentation, and writing skills, adaptable for different audiences and with a clear, concise, and compelling style. • Excellent writing skills to create engaging messages and content for a variety of channels and audiences. • Proven strategic thinking skills and innovative mindset, with the ability to conceptualize, plan and execute new ideas. • Demonstrated experience in designing and managing projects, including budget management, monitoring, and evaluating results. • Experience with UNICEF and familiarity with its organizational structures and processes. • Ability to manage a heavy and varied workload effectively, under time pressure, while maintaining high levels of accuracy and coordination across diverse teams and offices. • Ability and experience to work in multicultural environment. • Knowledge and understanding of current theories and practices in internal communication and employee engagement, and behaviour change, and the ability to apply them in a corporate setting. • Knowledge and understanding of current theories and practices in communication research, planning and strategy, and the ability to apply them in a corporate setting • Knowledge of digital communication and information systems, platforms, and tools, including for effective communication and collaboration, monitoring, and evaluation. • Knowledge of UN and other international organizations; good understanding of world affairs, current events, and international development issues.

Common technical knowledge required

General knowledge of: • Communication management, including theories and practices in communication research, planning, and strategy. • Fundamentals for working in various media formats. • MS Office 365 applications and tools. • Knowledge of United Nations or other international organizations • Global human rights issues, specifically relating to children and women. • UNICEF communication goals, policies, guidelines and strategies. • UNICEF policies and strategy to address international and national issues. • UNICEF emergency communication; policies, goals, strategies. • Gender equality and diversity awareness.

Technical knowledge to be acquired/enhanced: • Expertise in management, communication strategy and networking • Technical competence in producing content for various media formats – print, audio, video, web etc. • UN security operations and guidelines.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

Builds and maintains partnerships (2)

Demonstrates self-awareness and ethical awareness (2)

Innovates and embraces change (2)

Drive to achieve results for impact (2)

Manages ambiguity and complexity (2) Thinks and acts strategically (2)

Works collaboratively with others (2)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children.

Mobility is a condition of international professional employment with UNICEF

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

This position will be performed remotely, without office space provided by UNICEF. The location of the work will be agreed between

the successful candidate and the hiring office, mainly based on the candidate’s nationality or legal residency (UNICEF will not sponsor

a visa for a location in which the candidate has no right of residence*). There will be no financial support or compensation from

UNICEF for any relocation, related travel or costs relating to establishment/maintenance of the working environment, such as

internet. The applicable post adjustment rate will be based on the lower of the two between the remote work location and the

recognized duty station, and there will be no entitlement to expatriate benefits. We request that only candidates who agree with the

above conditions apply for this position.

*Due to security considerations, UNICEF staff may not work remotely from locations determined as Non-Family Duty Stations or

eligible for Danger Pay by the International Civil Service Commission. If it is determined, following the selection process, that a

successful candidate has no possible location for remote work due to this restriction, the candidate will be officially assigned to Valencia as the duty station.