Remote Customer Support Representative, Professional Services
Provide customer support and technical assistance for training products.
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Overview
Provide customer support and technical assistance for training products.
You have:
- Typically requires three (3) minimum experience, and at least two (2) years’ experience in a customer service field or call center environment.
- At least one (1) years’ experience in providing first level technical support to customers.
- Demonstrated excellent verbal and written communication skills.
- Internet navigation and the ability to navigate among multiple programs/screens.
- Demonstrated excellent problem-solving skills.
- High School diploma or equivalent.
- Ability to develop alternate solutions and make sound decisions.
- Computer experience with a proficiency in Microsoft Office: Word and Outlook.
- Available to work Monday through Saturday.
Potential interview questions
| Can you describe your experience in providing customer support in a technical environment? | This question assesses your relevant experience and ability to handle technical customer inquiries. | Share specific examples of your technical support experience and how you solved customer issues. |
| How would you handle a difficult customer? | The interviewer wants to evaluate your conflict resolution skills. | Pro members can see the explanation. |
| What CRM systems have you used in previous roles? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you had to balance multiple tasks effectively. How did you prioritize? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure accuracy when entering customer data? | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps do you take to stay updated on product information and company policies? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain your approach to problem-solving? Give an example. | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you consider the most important skill for a customer support role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
heart.org
