Relationship Officer Supervisor (Groups Lending)

Supervise and manage a team for group lending growth and compliance.

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WVI - World Vision International

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Overview

Supervise and manage a team for group lending growth and compliance.

You have:

University Degree /Diploma in economics or accounting or finance or business administration. (a master’s degree in the related filed will be an added advantage)
Minimum of 2 years’ sales and credit management with at least 1 years’ experience in training and coaching teams.
Advanced knowledge of related statutory and regulatory banking compliance regulations, General Banking or Financial Services Act lending and banking products and services
Very good on communication, people management and marketing skills
Very good analytical skills (including the use of excel in analyzing data and reporting)

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Details

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

PURPOSE OF POSITION

The Relationship Officer Supervisor - Group Lending is responsible for leading and managing a team of Relationship Officers to drive growth in group lending. The role focuses on identifying and recruiting potential clients for saving, Insurance and, ensuring achievement of branch targets in disbursements, portfolio size, and portfolio quality. The Supervisor ensures that all saving, insurance and lending activities comply with bank policies, procedures, and regulatory requirements, while providing continuous coaching, performance management, and field support to the team. The position requires strong multitasking ability, effective leadership, and a commitment to disciplined implementation of the group lending products.

Specific responsibilities

To supervise and monitors the daily activities of the Relationship Officers
Lead and supervise group lending team in conducting accurate marketing and promotion of VFT products
Visit and verify all newly formed groups and clients before approval.
Monitor field activities by visiting groups and clients.
Conduct follow up visits with existing clients according to the monitoring schedule.
Handle client complaints promptly and ensure timely resolution.
Drive branch performance to achieve targets for Saving, Insurance and Loan related (disbursement, portfolio growth, Portfolio Quality, and number of clients).
Support and oversee loan disbursement to ensure compliance with VFT procedures.
Hold group lending team meetings to review performance and provide coaching timely
Maintain strong portfolio quality through close monitoring and proactive risk management.
To conduct regular performance evaluation of the Relationship Officers, and recommends any promotion or termination to the Business Center/Branch Manager and /or Regional Manager.
To Ensure 100% on-time collection or enforces “zero tolerance against missed loan payments.”
To Perform other tasks as may be prescribed by the Supervisor or Management.

Minimum Qualification.

University Degree /Diploma in economics or accounting or finance or business administration. (a master’s degree in the related filed will be an added advantage)
Minimum of 2 years’ sales and credit management with at least 1 years’ experience in training and coaching teams.
Advanced knowledge of related statutory and regulatory banking compliance regulations, General Banking or Financial Services Act lending and banking products and services
Very good on communication, people management and marketing skills
Very good analytical skills (including the use of excel in analyzing data and reporting

Applicant Types Accepted:

Local Applicants Only

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Potential interview questions

Can you describe your experience in managing a team for sales or lending roles?	This question assesses your leadership and management experience in similar roles.	Provide specific examples of teams you've led and the results achieved.
How do you ensure compliance with banking regulations in your team’s operations?	The interviewer is evaluating your understanding of compliance requirements.	Pro members can see the explanation.
What strategies do you use for coaching and development of your team members?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a time you successfully resolved a client complaint. What steps did you take?	Pro members can see the explanation.	Pro members can see the explanation.
How do you evaluate the performance of your team?	Pro members can see the explanation.	Pro members can see the explanation.
Can you provide an example of how you met or exceeded sales targets in the past?	Pro members can see the explanation.	Pro members can see the explanation.
What methods do you use to market financial products effectively?	Pro members can see the explanation.	Pro members can see the explanation.
How do you manage risk in lending operations?	Pro members can see the explanation.	Pro members can see the explanation.