Registration Assistant
Oversee reception activities and organize refugees during morning arrivals.
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Overview
Oversee reception activities and organize refugees during morning arrivals.
You have:
- 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
- Knowledge of English and UN working language of the duty station if not English
- Experience in working with UNHCR proGres software
Deadline for Applications
September 27, 2025Hardship Level (not applicable for home-based)
A (least hardship)Family Type (not applicable for home-based)
FamilyStaff Member / Affiliate Type
UNOPS LICA4Target Start Date
2025-10-01Terms of Reference
The ideal candidate will demonstrate flexibility and commitment to early morning working hours (5:00 a.m. – 1:00 p.m.) on rotation. They will be responsible for overseeing the reception activities and orderly organization of refugees during morning arrivals.
Previous experience in a similar capacity particularly in frontline reception, community services, or case management is highly desirable.Standard Job Description
Registration Assistant
Organizational Setting and Work Relationships The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties - Conduct registration interviews in accordance with local SOPs and registration standards. - Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. - Maintain accurate and up-to date records and data related to all individual registration cases. - Identify persons with specific needs and ensure timely referral to protection follow-up as required. - Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation - Act as interpreter and translator when needed. - Refer cases to other units within the office and to implementing partners as necessary.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.
Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Field(s) of Education Not applicable.
Certificates and/or Licenses Social Sciences; Statistics; Mathematics; Information Technology; (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience Essential Not specified.
Desirable Experience in working with UNHCR proGres software.
Functional Skills IT-Computer Literacy; (Functional Skills marked with an asterisk* are essential)
Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Required Languages
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,
Desired Languages
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,
Additional Qualifications
Skills
IT-Computer LiteracyEducation
Certifications
Information Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - OtherWork Experience
Other information
This position doesn't require a functional clearance Remote
No
Potential interview questions
| How do you handle stressful situations involving refugees? | This question assesses your ability to manage stress while maintaining professionalism. | Provide an example of a past experience where you effectively managed stress. |
| Can you describe a time when you had to communicate complex information? | The interviewer wants to assess your communication skills. | Pro members can see the explanation. |
| What steps do you take to ensure accurate data management? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize tasks in a busy work environment? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with case management. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you address a language barrier with a refugee? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell us about a time you worked in a team to achieve a common goal. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to ensure confidentiality in your work? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 8 months ago
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Updated 8 months ago
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Source:
unhcr.org
