Registration Assistant

Support all activities related to registration for asylum seekers and refugees.

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UNHCR - UN High Commissioner for Refugees

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Beirut (Lebanon)

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Overview

Support all activities related to registration for asylum seekers and refugees.

You have:

1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Knowledge of English and UN working language of the duty station if not English
Strong understanding of the principles and concepts of international protection
Experience in working with UNHCR proGres software
Training in registration, operational data management or information management

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Details

Hardship Level (not applicable for home-based)

CFamily Type (not applicable for home-based)

FamilyStaff Member / Affiliate Type

UNOPS LICA4Target Start Date

2025-09-01Deadline for Applications

June 14, 2025Terms of Reference

Lebanon continues to host one of the largest populations of refugees per capita globally. In the absence of a formal national asylum system, UNHCR undertakes registration, identity management, and documentation of persons with and for whom UNHCR works. in coordination with the Government of Lebanon. Registration plays a central role in enabling access to protection and assistance, preserving legal identity, and facilitating durable solutions.

In late 2024 and early 2025, operational realities including funding constraints, shifting operational and protection context in Lebanon and Syria, increased cross border movements and the need for greater efficiency have driven the reshaping of registration and identity management activities. Significant operational changes were initiated in 2025, including the implementation of a Presence Verification Exercise via the MyUNHCR portal as well as the centralization of registration capacity and activities under one consolidated structure and team.

The Registration Assistant is a member of the UNHCR Beirut registration team and is supervised by a more senior colleague who normally reports directly to the Senior Registration Associate or the Assistant Registration and Identity Management Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to case processing, reception, filing, digitisation, scheduling, data cleanup, and data management which may occur at various locations or using remote modalities. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he is responsible for the accurate implementation of standard operating procedures under the overall supervision of the Registration Manager. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons with and for whom UNHCR works for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies. S/he uses registration tools such as (ProGres, RAIS, and ProjectX (PXI).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Desired Candidate Profile: Very good reporting and computer skills with a focus on registration and population data management are desirable.

Relevant experience registration and identity management as well as complex case management is an asset. Experience in registration at the same level or above is an advantage.

Prior experience and knowledge of UNHCR registration and identity management Standard Operating Procedures and tools including proGres, RAIS, BIMS and PXI, in refugee and internal displacement situations are desirable. Strong understanding of the principles of and concepts of international protection and UNHCR. Training in registration, operational data management or information management is an asset. Experience in registration case processing and large caseloads is desirable. Very good written and spoken communication skills.

The incumbent will work in a complex and highly demanding context requiring flexibility, adaptability, and good planning skills. S/he must be able to work under pressure, promote a positive working environment, and communicate effectively within the immediate team and with other colleagues from other units.Standard Job Description

Registration Assistant

Organizational Setting and Work Relationships The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties - Conduct registration interviews in accordance with local SOPs and registration standards. - Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. - Maintain accurate and up-to date records and data related to all individual registration cases. - Identify persons with specific needs and ensure timely referral to protection follow-up as required. - Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation - Act as interpreter and translator when needed. - Refer cases to other units within the office and to implementing partners as necessary.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education Not applicable.

Certificates and/or Licenses Social Sciences; Statistics; Mathematics; Information Technology; (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Not specified.

Desirable Experience in working with UNHCR proGres software.

Functional Skills IT-Computer Literacy; (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

Desired Languages

Additional Qualifications

Skills

IT-Computer LiteracyEducation

Certifications

Information Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - OtherWork Experience

Other information

This position doesn't require a functional clearance Remote

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Potential interview questions

Describe a time when you had to manage a large caseload effectively. What strategies did you use?	This question assesses your case management skills and ability to handle multiple responsibilities.	Provide specific examples of how you organized and prioritized tasks.
Can you explain a situation where you provided interpretation or translation services?	The interviewer is looking for your experience in language applications relevant to the job.	Pro members can see the explanation.
How do you ensure accuracy in data management while under pressure?	Pro members can see the explanation.	Pro members can see the explanation.
What steps would you take to address a query from an asylum seeker who is frustrated with the registration process?	Pro members can see the explanation.	Pro members can see the explanation.
Provide an example of how you collaborated with protection staff or partners in past work.	Pro members can see the explanation.	Pro members can see the explanation.
What do you understand by the term 'international protection' in the context of UNHCR's work?	Pro members can see the explanation.	Pro members can see the explanation.
How do you stay updated on registration procedures and rights of asylum seekers?	Pro members can see the explanation.	Pro members can see the explanation.
Share an experience of adapting to a sudden change in operational requirements.	Pro members can see the explanation.	Pro members can see the explanation.