Regional Online Volunteering Service Officer

Volunteering IT & Telecom

Overview

Coordinate and manage UNV Online Volunteering services at the regional level.

You have:

• At least 3 years of professional work experience at national and/or international level in project management, marketing, promotion, advocacy, preferably, of digital solutions, information technology with the focus on marketing.
• Experience in the UN or other international organizations is an asset.
• Motivated to contribute towards peace and development and to serve others.
• Good interpersonal, networking and communication skills.
• Willingness to contribute and work as part of a team.
• Excellent oral and written skills; excellent drafting, formulation, reporting skills.
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet.
• Culturally and socially sensitive, ability to work inclusively and collaboratively with a range of partners.
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.
• Flexibility and openness to learning and new experiences.

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. UNV works with partners to integrate qualified, highly motivated and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. Online Volunteers offer diverse skills and backgrounds to assist in a quick, flexible, and task-based manner.

UNV is headquartered in Bonn, Germany – with a large presence in Bonn and some positions with different UN peacekeeping and political missions, and in other Headquarters locations (e.g. New York and Tokyo) and Regional Offices (Nairobi, Dakar, Bangkok, Panama, Istanbul and Amman). UNV is administered by the United Nations Development Programme (UNDP) and reports to the UNDP/UNFPA/UNOPS Executive Board.

The Volunteer Solutions Section (VSS) oversees the application of standard policies and procedures at all levels of the Volunteer Management Cycle and programme development and management as well as the coordination and facilitation of communication and collaboration with Regional Offices. On-site and on-line solutions team is in charge for the Volunteer Management Cycle architecture, corporate volunteer management tools and business processes and overall product management.

The Regional Office for Asia and the Pacific (ROAP) is in charge for demand generation and partnerships building.

Within the delegated authority and under the supervision of the Regional Manager or his/her designated mandated representative(s), the UN Volunteer Regional Online Volunteering Service Officer will :

• Coordinate UNV Online Volunteering (OV) service at regional level : - Lead the OV service in the region with increasing numbers of Online Volunteering assignments and Online Volunteers. - Coordinate multi-region outreach/marketing efforts for Online Volunteer assignments. - In coordination with the regional communications team, support design of corporate outreach materials, success stories, other communications products.

• Provide OV service management and advisory support to partners in Asia and the Pacific : - Interact with partners in the region to ensure growing demand for the OV service, especially in synergies with onsite UN Volunteer mobilization. - Promote OV solutions through quarterly partnership meetings and regular consultations. - In coordination with the RBM (Results Based Management) Analyst, share monthly updates on current trends and perspectives of the OV service by analyzing OV service users and partner organizations. - Ensure OV assignments quality review and advice partners on suggested changes. - Ensure that OV assignments are posted and timely advertised. - Monitor collaboration with partners and escalate to the product manager when and if relevant. - Lead regular dialogues with partners through all relevant channels to answer their questions and share with innovative solutions. - Help users of the OV service to fix technical and other issues such as systems bugs, etc. - Prepare and share with regional team analysis on the OV service users’ feedbacks upon request.

• Explore OV and UN Volunteer synergies and promote onsite-online integration in the region : - In coordination with the regional portfolio team, identify OV and UN Volunteer synergies and lead on development of creative business solutions to extend onsite-online integration efforts in the region. - Coordinate multi-regional engagement and outreach/marketing of onsite-online synergies through networking and partnership development efforts. - Support planning and organization of webinars, workshops and other events promoting OV and UN Volunteer integration among UN entities and partners. - Support development/production of communication material and content on onsite-online integration to promote synergies between Online Volunteer and UN Volunteer mobilization.

• Support improvement of the corporate OV offer : - In coordination with the Regional Office and VSS, provide inputs on the corporate OV strategy and mobilization. - Support and provide inputs on OV business requirements and systems improvements for continuous systems optimization. - Lead development of new service lines tailored to the regional context especially as well as in line with the OV global strategy and offers refinement. - Explore OV mass mobilization and provide advisory services to the partners. - Support development and updating of internal and external OV guidance and promotion material. - Regular follow-up on trends and brief the Regional Office and VSS on mitigation measures or new business requirements/solutions regarding OV. - Provide inputs on the OV service to the corporate global and regional reporting, addressing the progress of performance in line with the UNV Strategic Framework.

• Ensure knowledge management and exchange, marketing and capacity building on the OV service : - Oversee and build capacities of the regional OV service team and its synergies with onsite UN Volunteer mobilization. - Lead regional research and knowledge building on OV service line approaches and marketing strategies. - Drafts inputs and visuals for internal and external presentations, communications, leaflets, guidance notes. - Supports knowledge management and exchange on the OV service. - Develop and implement marketing plans for the OV service with the focus on synergies with the onsite UN Volunteer mobilization. - Identify priority countries and partners for the OV service and draft tailored solutions for them. - Partner with the regional portfolio team to advocate for the OV service and related onsite UN Volunteer mobilization.

• Any other related tasks as may be required or assigned by the supervisor.

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

• At least 3 years of professional work experience at national and/or international level in project management, marketing, promotion, advocacy, preferably, of digital solutions, information technology with the focus on marketing. • Experience in the UN or other international organizations is an asset. • Motivated to contribute towards peace and development and to serve others. • Good interpersonal, networking and communication skills. • Willingness to contribute and work as part of a team. • Flexible and open to learning and new experiences. • Respect for diversity and adaptability to other cultures, environments and living conditions. • Previous experience as a volunteer and/or experience of another culture, (i.e. studies, volunteer work, internship) would be highly regarded. • Experience in developing countries is desirable. • Excellent oral and written skills; excellent drafting, formulation, reporting skills. • Accuracy and professionalism in document production and editing. • Culturally and socially sensitive, ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels. • Familiarity with tools and approaches of communications for development. • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel. • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment. • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines. • Sound security awareness. • Have affinity with or interest in volunteerism as a mechanism for durable development, and the UN System.

Bangkok is the capital and most populous city of Thailand. Like most of Thailand, Bangkok has a tropical savanna climate and is under the influence of the South Asian monsoon system. It experiences three seasons: hot, rainy, and cool, although temperatures are fairly hot year-round. The city has grown from its original center along the river into a sprawling metropolis surrounded by swaths of suburban residential development extending north and south into neighboring provinces. Bangkok is the economic center of Thailand, and the heart of the country's investment and development. Much of Thailand's educational (including international schools) and medical resources are concentrated in the capital.

Security threat level for most of Thailand has been assessed as Level 1 (Minimal) or 2 (Low). Criminal activities in Thailand are considered low when compared to other countries in the region. Like any metropolis, crimes of opportunity exist in Bangkok. Increases in bag-snatching incidents have been reported occurring opportunistically throughout the country. There have been cases where victims have been injured in such incidents, as they are dragged along the street if they fail to give up the desired handbags, knapsacks, etc. Organized crime such as credit card/internet fraud, human trafficking, as wellas drug related offences reported increasing.

Benefits and Entitlements: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service. • Monthly living Allowance (per month) is around USD 2656.12 per month • Entry Lump Sum (one-time payment) USD 4000 • Exit Allowance (for each month served paid on completion of assignment) $225 for each month served • Medical and Life Insurance Coverage • Leave entitlements: Annual leave: 2.5 days accrued per calendar month; Certified sick leave: 30 days per leave cycle; Uncertified Sick Leave: 7 days per leave cycle; Learning leave: 10 working days per consecutive 12 months; Maternity Leave: 16 weeks; Paternity Leave: 10 days

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Potential interview questions

Added 1 year ago - Updated 11 months ago - Source: unv.org