Regional ICT Manager EA & Yemen (Kenyan National Position)

Contract

This is a Professional contract, Grade 9 (NRC) contract. More about Professional contract, Grade 9 (NRC) contracts.

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Are you a dynamic and ambitious tech professional, a strategic thinker with hands-on skills, who wants to make a difference in some of the most challenging places in the world? Come join the East and Southern Africa (ESA) Region and help us modernize, digitize, and deliver better.

What you will do

1. Design and develop solutions and advise country management in selecting the best solution to meet program teams’ needs
2. Be the go-to person in the ESA Region who understands which particular program innovation activities are being carried out in which particular country and how that can be rolled out to other countries
3. Conduct various trainings and also capacity building of ICT Teams in the countries
4. Lead Regional office with launch of digital initiatives
5. Supports decision making within the management team by communicating complex ICT technical ideas and problems clearly
6. Providing the region with relevant digital solutions that assists the office in working more efficiently at the same time saving on costs and time
7. Ensure technology standards within the region are maintained to a high specification by standardizing ICT equipment, software and systems, and developing SOPs that ensure adherence to them
8. Ensure that the connectivity and infrastructure status in all offices is sufficient to support the NRC online resources.
9. Responsible for analysis of current and future “business demand” and translate this into clear ICT requirements and plans at regional level
10. Responsible for implementation of regional specific ICT technical SOPs, guidelines ad tools in line with global ICT standards, policies and guidelines
11. Accountable for the implementation of the global ICT initiatives/tools/system within the region
12. Ensure adequate security standards (e.g. CIS) are applied to all applications and/or locally developed solutions in the region
13. Ensure proper backup mechanisms and disaster recovery procedures for the ICT platforms at regional level
14. Participate in global ICT work streams/projects, to identify, evaluate and deploy common global solutions, when relevant
15. Provide support in recruitment and on-boarding of new ICT staff within the region
16. Facilitate the procurement process for the ICT equipment and tools within the ESA region
17. Document the lessons-learned and knowledge acquired with the ICT innovation initiatives in the region to contribute to improve the internal process and digital transformation across NRC
18. Keep up to date with functionality and operation of new products, systems, or equipment
19. Collaborate with Global ICT and be the focal point on all information-security related issues within the region, including incidents, incident management, user awareness campaigns and testing of new solutions.

If you posses the below there is a high chance you will excel on this role:

• Must have experience from working in complex, remote and volatile contexts
• Humanitarian background is highly preferred
• Project management skills with strong communication and people interaction skills
• Knowledge of the East and Southern Africa region is a plus
• Knowledge and experience with ICT tools as: O365 and Microsoft Azure environment, Microsoft Windows server, Windows10, Antivirus Software: F-Secure, Service Desk Solutions, Backups and DRP, MySQL and SQL databases, Salesforce, PaaS, SaaS
• Networking: Cisco Meraki Network devices and platform, TCP/IP, LAN/WAN.
• Documented Knowledge of coding languages.

Please read this job description for detailed information

Shortlisting is on a rolling basis and only those who meet the requirements will be contacted.

Do you still need to hear more? Watch this short video to see NRC in action

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC, we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative

• Renewable fixed term contract subject to terms and conditions
• This role is for Kenyan nationals only; please mention the countries of operation / support in your application
• An opportunity to match your career to a compelling cause; Learn more about NRC
• A chance to meet and work with people who are the best in their fields

• Find out more about the benefits of working for NRC

  Internal candidates are encouraged to apply but we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.

"To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace"

For technical queries, contact [email protected] *; quote the full name of the advert on your subject line. Applications sent via email will not be accepted.*